Installed Presence Saturday. Had 2 disconnects so far

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Garlandjon
Posts: 6
Joined: 05 Dec 2016, 23:11

Installed Presence Saturday. Had 2 disconnects so far

Post by Garlandjon » 05 Dec 2016, 23:18

Hi,

Just wanted to post feedback and hope that this is a known issue. Had the camera disconnect twice in the last 72hrs for no apparent reason. It's located close to my router and the wifi hasn't gone down. Had to turn it off at the mains and back on to fix.

Tiamat1701
Posts: 55
Joined: 24 Nov 2016, 02:06

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Tiamat1701 » 06 Dec 2016, 18:35

I have not had any disconnects and I have a Wi-Fi signal strength of about -60 dbm. What router are you using?

Garlandjon
Posts: 6
Joined: 05 Dec 2016, 23:11

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Garlandjon » 06 Dec 2016, 19:09

BT Smart hub. It's been connected for over 36 hours in one go. Just a couple of random disconnects. Netatmo Thermostat is connected and hasn't had any problems as far as I can tell (further away)

chronicrebellion
Posts: 21
Joined: 29 Nov 2016, 15:55

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by chronicrebellion » 07 Dec 2016, 15:44

I've had disconnects on the same camera 2 days in a row but at different times (10:55pm and 5:26am).

This camera has the best connection (full bars in app) than my front door camera.

I'm currently using eero for my home and those disconnects do not correspond to any network outage.
(if there was an outage the front camera would also show disconnections)

Garlandjon
Posts: 6
Joined: 05 Dec 2016, 23:11

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Garlandjon » 07 Dec 2016, 15:49

Well at least i'm not the only one having issues and hopefully it's fixable. Had another disconnect as well last night. It seems it can't sort itself out either without me power cycling it which isn't ideal say if i'm out of the house.

Garlandjon
Posts: 6
Joined: 05 Dec 2016, 23:11

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Garlandjon » 10 Dec 2016, 16:02

Still getting disconnects but it seems to sort itself out on the new firmware after a minute or so which is better (82)

Slim
Posts: 120
Joined: 08 Dec 2016, 18:54

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Slim » 10 Dec 2016, 18:29

Hi

Have the exact issue. Two disconnects a day, every day. Today the my presence lost connection 10.01 and 17.54.
I'm also running firmware v82.
Proud owner of Netatmo weather station, rain and wind gauge.
Also...I guess I'm a involuntary Presence beta tester. Two of them :)

gieljnssns
Posts: 41
Joined: 23 Nov 2016, 17:56

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by gieljnssns » 12 Dec 2016, 10:39

I've got the same problem.
v82

kthemall
Posts: 76
Joined: 31 Oct 2016, 12:59

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by kthemall » 12 Dec 2016, 17:06

same problem, every day at 4:35pm the camera gets disconnected and reconnects at 5:15pm

is this a scheduled reboot or something else? netatmo? any hidden features you do not want to tell your users?


thx tom

fabiobarozzi
Posts: 2
Joined: 12 Dec 2016, 13:15

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by fabiobarozzi » 12 Dec 2016, 19:26

I had the same. Every day it disconnects many hours and the only way to reconnect is to switch it off and on.

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