Installed Presence Saturday. Had 2 disconnects so far

Tips, tricks and frequently asked questions
Klugschwätzer
Posts: 5
Joined: 25 Feb 2017, 17:27

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Klugschwätzer »

Disconnects are quite terrible. I also noticed something else. Quite often I have corrupted video files in both FTP and Dropbox (below 1MB not playing at all). When trying to access the originals from the camera the camera crashes/disconnects. Perhaps the disconnects are somehow related to miswriting some video file?!
Klugschwätzer
Posts: 5
Joined: 25 Feb 2017, 17:27

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Klugschwätzer »

For whatever reason the disconnects disappeared (knock on wood). The number of damaged videos uploaded to Dropbox dropped to zero, too. Very strange. Perhaps a serverside change they implemented?
Carrilloserg
Posts: 2
Joined: 04 Mar 2017, 18:04

Re: Installed Presence Saturday. Had 2 disconnects so far

Post by Carrilloserg »

Exactly the same problem. First was moisture in the SD Card Slot and know my camera disconnects once a day, I have to disconnect and reconnect if I want the camera to work again. Frankly this camera is the worst investement I've ever made , is a piece of junk, I had enough I'm returning to the store. The product is beautifully designed but Netatmo should never launch a prod I to the market until hundreds of tests were done
Post Reply

Return to “General questions”