Location of Netatmo servers ?

Tips, tricks and frequently asked questions
jueti
Posts: 79
Joined: 29 Dec 2016, 21:51

Location of Netatmo servers ?

Post by jueti » 08 Jan 2017, 22:05

@ NETATMO admins

Our Presence surveillance cameras do contact your company servers for firmware updates and connection between control app and camera.

Where are the servers located and under which countries jurisdisction are they operating?

Which security measures are taken for encrypting the data?

How long is personal user data being stored on Netatmo servers?

Is any of such data being used for marketing, cross-promotion or sales activities within your own company or with third party technology partners, licensees or investment partners?


@ Forum members

If you like to know more about these topics pls respond to this thread with either a Yes, Support, +1, or any other response to keep this alive and running with a visible number of hits and answers.
(looks like the only way to motivate the NETATMO admins to react to any thread posted here ...)

Thanks.

Slim
Posts: 120
Joined: 08 Dec 2016, 18:54

Re: Location of Netatmo servers ?

Post by Slim » 08 Jan 2017, 22:54

+1

Thumbs up ;)
Proud owner of Netatmo weather station, rain and wind gauge.
Also...I guess I'm a involuntary Presence beta tester. Two of them :)

gieljnssns
Posts: 41
Joined: 23 Nov 2016, 17:56

Re: Location of Netatmo servers ?

Post by gieljnssns » 09 Jan 2017, 11:08

+1

Thumbs up ;)

vojta66
Posts: 314
Joined: 21 Jan 2016, 11:56
Contact:

Re: Location of Netatmo servers ?

Post by vojta66 » 09 Jan 2017, 21:36

+1

Thumbs up!
1Welcome(v452), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v206)
1 Weather Station(v177), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v184)

Drweidlich
Posts: 9
Joined: 08 Jan 2017, 07:39

Re: Location of Netatmo servers ?

Post by Drweidlich » 10 Jan 2017, 21:29

+1

thank you

sendmartin
Posts: 19
Joined: 14 Jul 2016, 11:05

Re: Location of Netatmo servers ?

Post by sendmartin » 11 Jan 2017, 13:52

+1

extremmax
Posts: 6
Joined: 13 Dec 2016, 13:33

Re: Location of Netatmo servers ?

Post by extremmax » 12 Jan 2017, 17:46

+1

Tim
Posts: 8
Joined: 09 Nov 2016, 10:56

Re: Location of Netatmo servers ?

Post by Tim » 12 Jan 2017, 19:29

+1

Tiamat1701
Posts: 55
Joined: 24 Nov 2016, 02:06

Re: Location of Netatmo servers ?

Post by Tiamat1701 » 13 Jan 2017, 02:08

I decided to do some packet sniffing on my wi-fi network. The Presence only seems to contact 224.0.0.251 which seems to be just a multicast address. I tried sniffing while viewing live stream, while viewing recorded video. I tried viewing with my smartphone on local Wi-Fi and over LTE. No other IP connections were detected.

I find this hard to believe, however, and my amateur packet sniffing must be missing something ...

jueti
Posts: 79
Joined: 29 Dec 2016, 21:51

Re: Location of Netatmo servers ?

Post by jueti » 13 Jan 2017, 13:46

The cameras do contact their servers.
They do submit the thumbnail images seen in preview of the app to their servers.
They do record the timestamp, together with the serial number of the device.
They do store user data of the app you are using which is connected to your camera.
The app is connected to your personal data on your smart device. You might have GPS on.
Their servers do know which product ID must receive a firmware update, and which one not.
They do push code in form of firmware to your camera.
The camera does push code onto your smart device where the app has been installed.
.......

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