Presence no live or recorded (do get notifications)

Tips, tricks and frequently asked questions
Marslo
Posts: 26
Joined: 27 Feb 2017, 13:08

Re: Presence no live or recorded (do get notifications)

Post by Marslo » 29 Mar 2017, 11:00

Netatmo, is there a server problem again? I've got a problem as well now. I do get notifications and the footage is uploaded to Dropbox and FTP. But I can't see Live and I can't see the footage in the app and the browser. What is the way to get it working again? Or do I just need to reboot the camera?

chronicrebellion
Posts: 20
Joined: 29 Nov 2016, 15:55

Re: Presence no live or recorded (do get notifications)

Post by chronicrebellion » 29 Mar 2017, 13:58

When I contacted NetatmoSupport on Twitter yesterday they said there were no network issues on their end.

I rebooted my cameras last night and everything seems to still be working.

openMind
Posts: 17
Joined: 23 Feb 2017, 09:31

Re: Presence no live or recorded (do get notifications)

Post by openMind » 30 Mar 2017, 13:07

Same problem here. Just Notifications, but no videos and thumbnails viewable in the app.
Is there a way to restart the camera when I am not at home? From here I cannot cut the power :lol: :roll:

Marslo
Posts: 26
Joined: 27 Feb 2017, 13:08

Re: Presence no live or recorded (do get notifications)

Post by Marslo » 30 Mar 2017, 14:13

I did cut the power yesterday evening. Since then it works fine. No I don't think there is a way to reboot from the app which would be very handy!

openMind
Posts: 17
Joined: 23 Feb 2017, 09:31

Re: Presence no live or recorded (do get notifications)

Post by openMind » 30 Mar 2017, 19:27

Well. Just to give everyone a feedback. Mine is working again without me doing anything.

Nivas
Posts: 2
Joined: 30 Mar 2017, 21:42

Re: Presence no live or recorded (do get notifications)

Post by Nivas » 30 Mar 2017, 21:48

Hi Guys,

I have 2 camera's.
One is working fine, the other one is having the same symptoms like above....

Hope the Netatmo guys have a descent fix for this problem

chronicrebellion
Posts: 20
Joined: 29 Nov 2016, 15:55

Re: Presence no live or recorded (do get notifications)

Post by chronicrebellion » 30 Mar 2017, 21:53

Nivas wrote:Hi Guys,

I have 2 camera's.
One is working fine, the other one is having the same symptoms like above....

Hope the Netatmo guys have a descent fix for this problem
Did you try turning that one off and on again?

Literally the only thing you can do other than wait.

Nivas
Posts: 2
Joined: 30 Mar 2017, 21:42

Re: Presence no live or recorded (do get notifications)

Post by Nivas » 31 Mar 2017, 12:46

chronicrebellion wrote:
Nivas wrote:Hi Guys,

I have 2 camera's.
One is working fine, the other one is having the same symptoms like above....

Hope the Netatmo guys have a descent fix for this problem
Did you try turning that one off and on again?

Literally the only thing you can do other than wait.
Yep, tried that, but didn't solve the problem.
I will send a mail to the Netatmo support team....

THX for the advice :)

smallfield
Posts: 2
Joined: 08 Apr 2017, 16:44

Re: Presence no live or recorded (do get notifications)

Post by smallfield » 08 Apr 2017, 16:48

Hello,

I have this exact same problem here today.

I do get notifications and a "thumbnail" of the person or animal, but not able to watch the recording or see the live stream.

I also can't control the "floodlight". That is all greyed out

The message is:

"video unavailable. The camera is disconnected."

The notifications are coming in instantly though.

Anybody?

Thanks!

Juhan
Posts: 15
Joined: 09 Oct 2013, 22:56

Re: Presence no live or recorded (do get notifications)

Post by Juhan » 09 Apr 2017, 00:41

Hello, same problem here (in Finland) with 2 cameras, they are running fine 3 month, but 8.4.2017 same problem, two times electricity off/on, nou help. 4 weather stations (with maximun modules) are working (in the same wlan-line...) fine.

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