No detection of cars anymore with firmware 101

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Marslo
Posts: 26
Joined: 27 Feb 2017, 13:08

No detection of cars anymore with firmware 101

Post by Marslo » 10 Jul 2017, 12:38

Since firmware update 101 my camera no longer gives me notifications of cars anymore. Animals, People and Other Movements still works though. In other posts on this forum I am seeing other people experiencing the same issue. Johan or Brieuc can you please confirm this an issue with the new firmware? Is anyone else having this issue as well?

Marslo
Posts: 26
Joined: 27 Feb 2017, 13:08

Re: No detection of cars anymore with firmware 101

Post by Marslo » 10 Jul 2017, 15:59

Just weird, as of this afternoon I am getting cars notifications again. Hopefully it keeps working.

aslater
Posts: 7
Joined: 10 Jul 2017, 20:07

Re: No detection of cars anymore with firmware 101

Post by aslater » 10 Jul 2017, 20:10

I have 2 cameras and since the 101 update neither recognise cars so must be an issue somewhere.

Taifun
Posts: 2
Joined: 11 Jul 2017, 00:21

Re: No detection of cars anymore with firmware 101

Post by Taifun » 11 Jul 2017, 00:29

I can confirm this issue on my new Netatmo Presence.

I'm a new user and installed the camera 3 days ago. Persons and animals are detected without problems, however up to now neither vehicles nor other movements are detected.
I first thought, I'm the only one, but now see, that others have the same issue...

I already tried to disconnect the camera from power and restarted without effect. I also tried to set detection of cars in the settings to ignore, waited some time and activated it again, unfortunately no effect. What else could be tried?

Looking forward to a solution...
Thank you.

Taifun

Brieuc_Netatmo
Posts: 2933
Joined: 02 Jan 2014, 11:20

Re: No detection of cars anymore with firmware 101

Post by Brieuc_Netatmo » 11 Jul 2017, 09:36

Dear all,
Thank you for this valuable feedback.
We're currently investigating on this, thank you for your patience.
Brieuc - Netatmo Team

Taifun
Posts: 2
Joined: 11 Jul 2017, 00:21

Re: No detection of cars anymore with firmware 101

Post by Taifun » 11 Jul 2017, 17:01

Thank you @Brieuc_Netatmo for investigating

Magically this morning the first car was detected (YAY! :-)) while our entrance gate was open, see screenshot
Image

See here how the alert zones are defined:
Image

Later while the gate was closed (and usually it is closed), no detection of cars anymore... :(
Maybe this will help you to identify the problem...

Thank you in advance for your help
Taifun

Sdke
Posts: 17
Joined: 03 Jul 2017, 09:16

Re: No detection of cars anymore with firmware 101

Post by Sdke » 11 Jul 2017, 17:02

I also had some problems. Restarting it solved the issue (I have the luck that the Presence has it own switch in my circuit system box).

Subzero
Posts: 229
Joined: 08 Oct 2016, 14:03

Re: No detection of cars anymore with firmware 101

Post by Subzero » 13 Jul 2017, 12:53

Wait!! How did you do 2 boxes for the detection area, I didn't know you could do that, thought it was just the one??

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: No detection of cars anymore with firmware 101

Post by kiboost » 13 Jul 2017, 14:13

Subzero wrote:Wait!! How did you do 2 boxes for the detection area, I didn't know you could do that, thought it was just the one??
Just hit the (+) icon, you can define up to 4 zones
php-simpleNetatmoAPI Simple to use php API based on official API.

aslater
Posts: 7
Joined: 10 Jul 2017, 20:07

Re: No detection of cars anymore with firmware 101

Post by aslater » 18 Jul 2017, 18:12

Just wondering if there are any updates on this as it's now been over a week with no resolutions.

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