No detection of cars anymore with firmware 101

Tips, tricks and frequently asked questions
jofre_netatmo
Posts: 771
Joined: 18 Jun 2014, 15:09

Re: No detection of cars anymore with firmware 101

Post by jofre_netatmo » 18 Jul 2017, 18:20

Please contact our Support Team if car detection is not working well on your Presence camera.
They will find a solution for you.
Thank you,
Jofre - Netatmo Team

aslater
Posts: 7
Joined: 10 Jul 2017, 20:07

Re: No detection of cars anymore with firmware 101

Post by aslater » 18 Jul 2017, 20:05

Thanks I will contact support but think the issue seems to be with the 101 firmware update and not just my cameras as I am not the only one with these problems.

Subzero
Posts: 231
Joined: 08 Oct 2016, 14:03

Re: No detection of cars anymore with firmware 101

Post by Subzero » 22 Jul 2017, 09:40

I find this, and the camera won't detect/ record until the person/ car has traveled through half the detection area, i.e. slow detection, but no point flagging, I've got 3 posts+ all unanswered by the team, think they've moved on to the next project?

genesisaw
Posts: 4
Joined: 12 Jul 2017, 11:36

Re: No detection of cars anymore with firmware 101

Post by genesisaw » 24 Jul 2017, 08:40

in which section of the Netatmo site I can find Support team link? How about a new firmware update?

DAJ
Posts: 231
Joined: 28 Dec 2016, 21:47

Re: No detection of cars anymore with firmware 101

Post by DAJ » 24 Jul 2017, 12:58

genesisaw wrote:in which section of the Netatmo site I can find Support team link? How about a new firmware update?
In the IOS app click on the Cog Icon (top left) for settings, then in the menu select FAQ from the Help Section, scroll all the way down to the bottom and select Other. From here you will be able to tag the subject of your question together with auto prepopulation of the Camera Name, email address and Serial number of the camera in question.

If using web browser (https://my.netatmo.com/app/security), click on help in the toolbar menu and follow instructions above.

If on the Netatmo Website - click Help Centre at the top of the webpage, then select Security, then Other or this link shoud take you straight there (https://www.netatmo.com/en-US/helpcente ... /2/other/7) (if you are logged in it will prepoppulate the camera,email, serial number, if not you will need to provide these)

Complete your question and attach any files if required.

Alternatively send them an email - contact-support@netatmo.com, would recommend including your camera serial number.

testko
Posts: 24
Joined: 25 Jan 2016, 19:55

Re: No detection of cars anymore with firmware 101

Post by testko » 04 Aug 2017, 13:53

The same here. Car came to my yard nothing happened. Then person seen event, after he left the car.

RSMAC
Posts: 6
Joined: 11 Aug 2017, 17:39

Re: No detection of cars anymore with firmware 101

Post by RSMAC » 11 Aug 2017, 17:50

New purchaser. I set up my camera, it downloaded the firmware update to 101, and cannot detect cars. Tiny bunny rabbits, yes. People walking on the street reflected in the side windows of my van parked in the driveway, yes. But not cars that move through 50% of the field of view. It fails 100% of the time. The settings are at the default to record and notify.

Needless to say, not having a signature feature of the product work right out of the box does not make me a happy customer. But to find out this thread started over a month ago and Netatmo hasn't pushed out a fix yet makes me angry.

RSMAC
Posts: 6
Joined: 11 Aug 2017, 17:39

Re: No detection of cars anymore with firmware 101

Post by RSMAC » 15 Aug 2017, 03:04

Support pushed out firmware version 104 today which corrected the problem. I'm now a happy purchaser.

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: No detection of cars anymore with firmware 101

Post by Brieuc_Netatmo » 16 Aug 2017, 13:54

Hi all,
If you are impacted by this issue (no more car detection with v101 firmware), please leave here the MAC address of your camera(s), I will be able to check.
You can also contact our Support Team (https://www.netatmo.com/helpcenter/) if you prefer.
Brieuc - Netatmo Team

tifoso
Posts: 17
Joined: 30 Nov 2015, 23:41

Re: No detection of cars anymore with firmware 101

Post by tifoso » 16 Aug 2017, 22:09

Hello Brieuc

I have no more car detection. All other detections are working without any problem since powering off and restart of my presence.

Here is my MAC adress and it would be fine if you could solve this problem:

70:ee:50:26:a1:84

Thanks!

Post Reply

Return to “General questions”