Presence useless after V101

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KaSo
Posts: 2
Joined: 17 Jul 2017, 10:41

Presence useless after V101

Post by KaSo » 18 Jul 2017, 09:01

After v101 my Presence is useless:
- no more detection fo cars.
- long time before notifications. Sometimes i get notifications after at the normal interval, but everyday at diferent times no more uploads and notifacations.
After a large time (1 hour till 19 hours!!) i get the uplouds. What's happening?

Owenlars
Posts: 56
Joined: 16 Jan 2017, 15:49

Re: Presence useless after V101

Post by Owenlars » 18 Jul 2017, 09:44

I agree my Presence has just restarted after two months switched off. Last night, whilst it was downloading the update, it was fine and now it has upgraded to 101 it is glacially slow. Presumably this will be addresses in a later update which we hope arrives soon.

ericou
Posts: 26
Joined: 11 Dec 2015, 14:04

Re: Presence useless after V101

Post by ericou » 18 Jul 2017, 11:47

Hello
My camera was just upgraded with Fw 104.
This solves the car detection problems

Johan_Netatmo
Posts: 300
Joined: 13 Jan 2014, 10:05

Re: Presence useless after V101

Post by Johan_Netatmo » 18 Jul 2017, 12:23

If you have problems with car detection with firmware 101 please contact the support team.

Notifications delay has nothing to do with the camera firmware, the issue has been fixed and is under monitoring.

Subzero
Posts: 244
Joined: 08 Oct 2016, 14:03

Re: Presence useless after V101

Post by Subzero » 22 Jul 2017, 13:53

My detection is hit and miss, if a car travels slowly it gets confused, or if a car is parked half way in the detection zone and driven off it can leave without even triggering record. The same for things entering the shot, it won't detect (floodlight highlights this) until they've nearly passed the entire detection zone, i.e. the light comes on after the person has walked by.
I wouldn't mind trying 104 as 101 isn't great.

genesisaw
Posts: 4
Joined: 12 Jul 2017, 11:36

Re: Presence useless after V101

Post by genesisaw » 24 Jul 2017, 08:37

my 4 Presence after 101 is dramatically slow, virtually inusable
car detection don't work anymore

Subzero
Posts: 244
Joined: 08 Oct 2016, 14:03

Re: Presence useless after V101

Post by Subzero » 31 Jul 2017, 22:51

genesisaw wrote:my 4 Presence after 101 is dramatically slow, virtually inusable
car detection don't work anymore
I now get zero detection beyond 10pm, and I have another camera that proves things were in motion outside, but the presence doesn't detect again until morning. Making it 100% useless as a security device, v101 needs patching as a matter of urgency!!

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