No Live stream with router

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jvreeker
Posts: 4
Joined: 20 Jul 2017, 20:39

No Live stream with router

Post by jvreeker » 20 Jul 2017, 20:46

Hi,

I have a stange issue, I connected the camera with a tplink mr6400 router. Problem is that the live is not working, but the notifications are working.
So first I thought it is something with the camera, but I created a hotspot with my phone and everything is working perfect.

I tried different settings in the router
* port forwarding
* use google dns
* use 2.4 GHZ


Does someone also have a problem with some routers,and what is the solution?

Thanks
Jelle

jofre_netatmo
Posts: 771
Joined: 18 Jun 2014, 15:09

Re: No Live stream with router

Post by jofre_netatmo » 21 Jul 2017, 17:29

Hello Jelle,
Please contact our Support Team, they'll be able to help you find a solution.
Thanks,
Jofre - Netatmo Team

Joint
Posts: 1
Joined: 03 Aug 2017, 22:13

Re: No Live stream with router

Post by Joint » 03 Aug 2017, 22:16

Hello,

I have the same issue but with different router, no live feed nor video only notifications and stills. With iphone hotspot everything normal.

Jo

jofre_netatmo
Posts: 771
Joined: 18 Jun 2014, 15:09

Re: No Live stream with router

Post by jofre_netatmo » 04 Aug 2017, 10:11

Hello Jo,
Our Support Team will be able to guide you through the configuration of your router so it works.
Regards,
Jofre - Netatmo Team

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