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No Live stream with router

Posted: 20 Jul 2017, 20:46
by jvreeker
Hi,

I have a stange issue, I connected the camera with a tplink mr6400 router. Problem is that the live is not working, but the notifications are working.
So first I thought it is something with the camera, but I created a hotspot with my phone and everything is working perfect.

I tried different settings in the router
* port forwarding
* use google dns
* use 2.4 GHZ


Does someone also have a problem with some routers,and what is the solution?

Thanks
Jelle

Re: No Live stream with router

Posted: 21 Jul 2017, 17:29
by jofre_netatmo
Hello Jelle,
Please contact our Support Team, they'll be able to help you find a solution.
Thanks,

Re: No Live stream with router

Posted: 03 Aug 2017, 22:16
by Joint
Hello,

I have the same issue but with different router, no live feed nor video only notifications and stills. With iphone hotspot everything normal.

Jo

Re: No Live stream with router

Posted: 04 Aug 2017, 10:11
by jofre_netatmo
Hello Jo,
Our Support Team will be able to guide you through the configuration of your router so it works.
Regards,