Notifications extremely delayed

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Marslo
Posts: 26
Joined: 27 Feb 2017, 13:08

Notifications extremely delayed

Post by Marslo » 04 Aug 2017, 10:47

Since yesterday my notifications come in with a huge delay, sometimes more than an hour delay. This morning this is still the case. Anyone else with the same issue?
@ Netatmo (Johan or Brieuc), is there something wrong with your servers?

Johan_Netatmo
Posts: 304
Joined: 13 Jan 2014, 10:05

Re: Notifications extremely delayed

Post by Johan_Netatmo » 04 Aug 2017, 10:52

Can you send me in PM your netatmo account and the informations about the camera, the home were you see it. Thank you.

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Notifications extremely delayed

Post by jofre_netatmo » 04 Aug 2017, 10:53

Hi,
We are aware some users are receiving notifications later than they should.
Please contact our Support Team indicating the mail address of your Netatmo account, we are working on a solution.
Thanks,
Jofre - Netatmo Team

cunnyp
Posts: 1
Joined: 04 Aug 2017, 10:52

Re: Notifications extremely delayed

Post by cunnyp » 04 Aug 2017, 10:57

I´ve got the same problem! Also the detection isn´t working any more?!...

kiboost
Posts: 590
Joined: 21 Jun 2013, 09:27

Re: Notifications extremely delayed

Post by kiboost » 04 Aug 2017, 11:14

Same here, notifications an hour later, one camera can't show live view anymore and detection video are not visible (scroll bar of around 800sec going to the end showing black)
Both presences still v101

Buy servers dudes!!!
php-simpleNetatmoAPI Simple to use php API based on official API.

Dnjeper
Posts: 3
Joined: 04 Aug 2017, 13:06

Re: Notifications extremely delayed

Post by Dnjeper » 04 Aug 2017, 13:08

The same here. It´s not only my Presence - it´s also the presence of my father. So it seems to be a general problem. You have to fix this. Without a fast detection and alert the cam is worth nothing!

testko
Posts: 24
Joined: 25 Jan 2016, 19:55

Re: Notifications extremely delayed

Post by testko » 04 Aug 2017, 13:51

Same here

ILoveNetatmo
Posts: 7
Joined: 15 Jul 2017, 17:41

Re: Notifications extremely delayed

Post by ILoveNetatmo » 04 Aug 2017, 14:05

Last edited by ILoveNetatmo on 12 Apr 2018, 13:45, edited 1 time in total.

1l2p
Posts: 124
Joined: 30 Nov 2012, 19:34

Re: Notifications extremely delayed

Post by 1l2p » 04 Aug 2017, 14:23

Same problem here since yesterday on Welcome and Presence devices. Notifications and webhooks can sometimes take up to one hour to be sent...

Brieuc_Netatmo
Posts: 2966
Joined: 02 Jan 2014, 11:20

Re: Notifications extremely delayed

Post by Brieuc_Netatmo » 04 Aug 2017, 14:36

Hi all,
Thank you for having reported this issue.
Our engineers are currently focused on solving it.
Thank you for your patience.
Brieuc - Netatmo Team

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