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Notifications extremely delayed

Posted: 04 Aug 2017, 10:47
by Marslo
Since yesterday my notifications come in with a huge delay, sometimes more than an hour delay. This morning this is still the case. Anyone else with the same issue?
@ Netatmo (Johan or Brieuc), is there something wrong with your servers?

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 10:52
by Johan_Netatmo
Can you send me in PM your netatmo account and the informations about the camera, the home were you see it. Thank you.

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 10:53
by jofre_netatmo
Hi,
We are aware some users are receiving notifications later than they should.
Please contact our Support Team indicating the mail address of your Netatmo account, we are working on a solution.
Thanks,

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 10:57
by cunnyp
I´ve got the same problem! Also the detection isn´t working any more?!...

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 11:14
by kiboost
Same here, notifications an hour later, one camera can't show live view anymore and detection video are not visible (scroll bar of around 800sec going to the end showing black)
Both presences still v101

Buy servers dudes!!!

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 13:08
by Dnjeper
The same here. It´s not only my Presence - it´s also the presence of my father. So it seems to be a general problem. You have to fix this. Without a fast detection and alert the cam is worth nothing!

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 13:51
by testko
Same here

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 14:05
by ILoveNetatmo

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 14:23
by 1l2p
Same problem here since yesterday on Welcome and Presence devices. Notifications and webhooks can sometimes take up to one hour to be sent...

Re: Notifications extremely delayed

Posted: 04 Aug 2017, 14:36
by Brieuc_Netatmo
Hi all,
Thank you for having reported this issue.
Our engineers are currently focused on solving it.
Thank you for your patience.