Problem with Netatmo Konfiguration

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Marc Duti
Posts: 1
Joined: 06 Aug 2017, 10:28

Re: Problem with Netatmo Konfiguration

Post by Marc Duti » 06 Aug 2017, 10:34

Aberrant je n'ai jamais vu cela j'y crois pas une societe comme Netatmo, ma presence ne se connecte plus du tout depuis samedi 4/08/2017 rien , affolant pas d'assistance qu'elle est cette entreprise qui se moque des client je pense que je vais contacter la presse High tech et demander un remboursement integral

GlobeXplorer
Posts: 2
Joined: 06 Aug 2017, 13:11

Re: Problem with Netatmo Konfiguration

Post by GlobeXplorer » 06 Aug 2017, 13:15

Same problem here.
Tried different connection methods, through 2 different wifi routers and even with my iphone hotspot.
Same error, the presence connect to the wifi network but fails to configure because it fails to connect to internet.

Robertlaporte
Posts: 5
Joined: 06 Aug 2017, 15:21

Re: Problem with Netatmo Konfiguration

Post by Robertlaporte » 06 Aug 2017, 15:26

Same problems for me !

Robfrohnsdorff
Posts: 5
Joined: 06 Aug 2017, 17:04

Re: Problem with Netatmo Konfiguration

Post by Robfrohnsdorff » 06 Aug 2017, 17:08

I updated the iOS App, power cycled the camera and I'm back up and running. However the issue of no notifications is still ongoing

jofre_netatmo
Posts: 800
Joined: 18 Jun 2014, 15:09

Re: Problem with Netatmo Konfiguration

Post by jofre_netatmo » 06 Aug 2017, 19:07

Hello all,
For several hours there's been a service interruption that affected notifications, events on the timeline and the installation process.
Our engineers have reestablished service by 4pm today. You can now install your cameras.
Please accept our apologies for the inconvenience.
Sincerely,
Jofre - Netatmo Team

KaiUwe
Posts: 26
Joined: 13 Jun 2014, 09:28

Re: Problem with Netatmo Konfiguration

Post by KaiUwe » 06 Aug 2017, 19:35

Still not working for me.

GlobeXplorer
Posts: 2
Joined: 06 Aug 2017, 13:11

Re: Problem with Netatmo Konfiguration

Post by GlobeXplorer » 06 Aug 2017, 20:48

The problem is over. I could connect my camera now without problems.

bryceb
Posts: 9
Joined: 07 Aug 2017, 04:46

Re: Problem with Netatmo Konfiguration

Post by bryceb » 07 Aug 2017, 05:29

It is August in France so no weekend support. Would not happen in USA, UK or Germany. Entire support team would be out of a job if it did.

Still no sign of lots of unknown faces from the weekend. As if no one has been in my house.

Netatmo - you need to email all users explaining the problem, what you did to fix it, why it happened and why it will never happen again. Will this happen? Do pigs fly?

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