Detection is not working

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MartinWu
Posts: 1
Joined: 06 Aug 2017, 14:53

Re: Detection is not working

Post by MartinWu » 06 Aug 2017, 14:55

Same problem with me. One Presence is working, the other one not. Until Friday I had no problems...
Is there no official reaction from Netatmo available?

jofre_netatmo
Posts: 800
Joined: 18 Jun 2014, 15:09

Re: Detection is not working

Post by jofre_netatmo » 06 Aug 2017, 19:10

Hello all,
For several hours there's been a service interruption that affected notifications, events on the timeline and the installation process.
Our engineers have reestablished service by 4pm today. You can now install and use your cameras normally.
Please accept our apologies for the inconvenience.
Sincerely,
Jofre - Netatmo Team

KaiUwe
Posts: 26
Joined: 13 Jun 2014, 09:28

Re: Detection is not working

Post by KaiUwe » 06 Aug 2017, 19:32

Still not working for me.

Hozzi
Posts: 14
Joined: 12 Dec 2016, 12:12

Re: Detection is not working

Post by Hozzi » 06 Aug 2017, 21:35

Not working for me either in the UK

vojta66
Posts: 313
Joined: 21 Jan 2016, 11:56
Contact:

Re: Detection is not working

Post by vojta66 » 06 Aug 2017, 22:07

Not working at all more than 24 hours in Czech Republic till now

What a shame Netatmo
1Welcome(v440), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v203)
1 Weather Station(v164), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v176)

chilou
Posts: 76
Joined: 08 Feb 2016, 00:43

Re: Detection is not working

Post by chilou » 06 Aug 2017, 23:56

Tweet to report this shame #netatmo

bryceb
Posts: 9
Joined: 07 Aug 2017, 04:46

Re: Detection is not working

Post by bryceb » 07 Aug 2017, 05:25

Guys, they're all on holiday. Don't expect support in August from a French company. I feel bad for the Devs and support team as clearly threadbare. However that doesn't help customers.

As is, both my Presence and Welcome are entirely deficient products. Should have bitten the golden bullet and bought Nest or set up a NAS system.

vojta66
Posts: 313
Joined: 21 Jan 2016, 11:56
Contact:

Re: Detection is not working

Post by vojta66 » 07 Aug 2017, 06:00

Seems it works again, question is what comes next?
1Welcome(v440), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v203)
1 Weather Station(v164), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v176)

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