Amazon Review (1 star)

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noyfb
Posts: 5
Joined: 05 Aug 2017, 16:10

Amazon Review (1 star)

Post by noyfb » 06 Aug 2017, 16:41

I've just posted a 1 star review on Amazon.com because of this detection/alert product defect.
( The Netatmo Presence was a verified purchase through Amazon )

I would encourage others to do the same, perhaps then we can compel Netatmo to improve their customer support feedback.

Unfortunately, this forum doesn't allow URL postings, or I would have provided the link.

jofre_netatmo
Posts: 809
Joined: 18 Jun 2014, 15:09

Re: Amazon Review (1 star)

Post by jofre_netatmo » 06 Aug 2017, 19:09

Hello,
For several hours there's been a service interruption that affected notifications, events on the timeline and the installation process.
Our engineers have reestablished service by 4pm today. You can now install and use your camera normally.
Please accept our apologies for the inconvenience.
Sincerely,
Jofre - Netatmo Team

KaiUwe
Posts: 26
Joined: 13 Jun 2014, 09:28

Re: Amazon Review (1 star)

Post by KaiUwe » 06 Aug 2017, 19:32

Still not working for me.

vojta66
Posts: 314
Joined: 21 Jan 2016, 11:56
Contact:

Re: Amazon Review (1 star)

Post by vojta66 » 06 Aug 2017, 22:48

Still not working for me !
1Welcome(v452), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v206)
1 Weather Station(v177), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v184)

Subzero
Posts: 249
Joined: 08 Oct 2016, 14:03

Re: Amazon Review (1 star)

Post by Subzero » 06 Aug 2017, 23:37

I was ok today, until 2hours ago, and I've got nothing again? It always seems to happen at night, are they trying to ease server load by shutting down at certain times?

vojta66
Posts: 314
Joined: 21 Jan 2016, 11:56
Contact:

Re: Amazon Review (1 star)

Post by vojta66 » 07 Aug 2017, 06:04

Seems it works again. Question is for how long and what comes next ?
1Welcome(v452), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v206)
1 Weather Station(v177), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v184)

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