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Amazon Review (1 star)

Posted: 06 Aug 2017, 16:41
by noyfb
I've just posted a 1 star review on Amazon.com because of this detection/alert product defect.
( The Netatmo Presence was a verified purchase through Amazon )

I would encourage others to do the same, perhaps then we can compel Netatmo to improve their customer support feedback.

Unfortunately, this forum doesn't allow URL postings, or I would have provided the link.

Re: Amazon Review (1 star)

Posted: 06 Aug 2017, 19:09
by jofre_netatmo
Hello,
For several hours there's been a service interruption that affected notifications, events on the timeline and the installation process.
Our engineers have reestablished service by 4pm today. You can now install and use your camera normally.
Please accept our apologies for the inconvenience.
Sincerely,

Re: Amazon Review (1 star)

Posted: 06 Aug 2017, 19:32
by KaiUwe
Still not working for me.

Re: Amazon Review (1 star)

Posted: 06 Aug 2017, 22:48
by vojta66
Still not working for me !

Re: Amazon Review (1 star)

Posted: 06 Aug 2017, 23:37
by Subzero
I was ok today, until 2hours ago, and I've got nothing again? It always seems to happen at night, are they trying to ease server load by shutting down at certain times?

Re: Amazon Review (1 star)

Posted: 07 Aug 2017, 06:04
by vojta66
Seems it works again. Question is for how long and what comes next ?