Since the latest firmware update to v48 my three home coaches no longer display the air quality in HomeKit. They just say "air quality: unkown".
Any suggestions?
HomeKit air quality: unknown - firmware v48
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- Posts: 1
- Joined: 19 Mar 2020, 16:55
Re: HomeKit air quality: unknown - firmware v48
I have the same problem since last night on my 3 Helthy home coaches have tried everything unplugged then and replugged then in the wall outlet but after a few hours everything went wrong again... already contacted Netatmo support on Twitter but no reply for now.
Re: HomeKit air quality: unknown - firmware v48
Same problem here. This firmware makes the HomeKit quality sensor unuseful.
Re: HomeKit air quality: unknown - firmware v48
Same problem here! Exact same issue: shows unknown in HomeKit, works fine in the Home Coach app, unplug and replug works for a little while.
Re: HomeKit air quality: unknown - firmware v48
Hello,
Thanks for reporting the issue.
We will start investigating today. I will let you know as soon as as we move forward on the topic.
In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot of your Healthy Home Coach app and a screenshot of Home app please ? Or, if you prefer, send me in a DM. Thanks !
Thanks for reporting the issue.
We will start investigating today. I will let you know as soon as as we move forward on the topic.
In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot of your Healthy Home Coach app and a screenshot of Home app please ? Or, if you prefer, send me in a DM. Thanks !
Martin Netatmo Team
Re: HomeKit air quality: unknown - firmware v48
I'm running v48 and I still receive correct reports in homekit, at least for the "Excellent" status.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: HomeKit air quality: unknown - firmware v48
In my case the "unkown" status has gone, but the displayed status does not at all correlate to the status in the HomeCoach App. I assume the status in the HomeCoach App is the correct one.
For example: in the HomeCoach App the air quality is bad ("schlecht" in German), in Homekit it says good ("gut" in German). So really not the same...
For example: in the HomeCoach App the air quality is bad ("schlecht" in German), in Homekit it says good ("gut" in German). So really not the same...
Re: HomeKit air quality: unknown - firmware v48
Now it‘s „unknown“ in HomeKit again with the corresponding status in the HomeCoach App being „excellent“ („hervorragend“ in German).
Re: HomeKit air quality: unknown - firmware v48
Here’s the screenshot that you asked
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Re: HomeKit air quality: unknown - firmware v48
Is there a way to downgrade? The update broke another thing: before v48 firmware the HomeKit co2 sensor were update more often, now have to wait the 10 minutes update as per home coach app. Not good, I have automations based on readings while a window were opened...Marty wrote: ↑20 Mar 2020, 10:57 Hello,
Thanks for reporting the issue.
We will start investigating today. I will let you know as soon as as we move forward on the topic.
In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot of your Healthy Home Coach app and a screenshot of Home app please ? Or, if you prefer, send me in a DM. Thanks !