Page 1 of 2

HomeKit air quality: unknown - firmware v48

Posted: 19 Mar 2020, 15:35
by ChmGolf
Since the latest firmware update to v48 my three home coaches no longer display the air quality in HomeKit. They just say "air quality: unkown".
Any suggestions?

Re: HomeKit air quality: unknown - firmware v48

Posted: 19 Mar 2020, 17:00
by Dragon_masterw
I have the same problem since last night on my 3 Helthy home coaches have tried everything unplugged then and replugged then in the wall outlet but after a few hours everything went wrong again... already contacted Netatmo support on Twitter but no reply for now.

Re: HomeKit air quality: unknown - firmware v48

Posted: 19 Mar 2020, 23:57
by dvd2000
Same problem here. This firmware makes the HomeKit quality sensor unuseful.

Re: HomeKit air quality: unknown - firmware v48

Posted: 20 Mar 2020, 02:40
by iandrono
Same problem here! Exact same issue: shows unknown in HomeKit, works fine in the Home Coach app, unplug and replug works for a little while.

Re: HomeKit air quality: unknown - firmware v48

Posted: 20 Mar 2020, 10:57
by Marty
Hello,

Thanks for reporting the issue.

We will start investigating today. I will let you know as soon as as we move forward on the topic.

In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot of your Healthy Home Coach app and a screenshot of Home app please ? Or, if you prefer, send me in a DM. Thanks !

Re: HomeKit air quality: unknown - firmware v48

Posted: 20 Mar 2020, 11:14
by GEORGzer
I'm running v48 and I still receive correct reports in homekit, at least for the "Excellent" status.

Re: HomeKit air quality: unknown - firmware v48

Posted: 20 Mar 2020, 20:40
by ChmGolf
In my case the "unkown" status has gone, but the displayed status does not at all correlate to the status in the HomeCoach App. I assume the status in the HomeCoach App is the correct one.
For example: in the HomeCoach App the air quality is bad ("schlecht" in German), in Homekit it says good ("gut" in German). So really not the same...

Re: HomeKit air quality: unknown - firmware v48

Posted: 20 Mar 2020, 22:13
by ChmGolf
Now it‘s „unknown“ in HomeKit again with the corresponding status in the HomeCoach App being „excellent“ („hervorragend“ in German).

Re: HomeKit air quality: unknown - firmware v48

Posted: 21 Mar 2020, 00:22
by iandrono
Here’s the screenshot that you asked

Re: HomeKit air quality: unknown - firmware v48

Posted: 27 Mar 2020, 08:36
by dvd2000
Marty wrote:
20 Mar 2020, 10:57
Hello,

Thanks for reporting the issue.

We will start investigating today. I will let you know as soon as as we move forward on the topic.

In order to help us investigate, in the Healthy Home Coach app, everything is well displayed ? The issue only happens within Home app ? Can you post a screenshot of your Healthy Home Coach app and a screenshot of Home app please ? Or, if you prefer, send me in a DM. Thanks !
Is there a way to downgrade? The update broke another thing: before v48 firmware the HomeKit co2 sensor were update more often, now have to wait the 10 minutes update as per home coach app. Not good, I have automations based on readings while a window were opened...