No data in the app

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piero
Posts: 7
Joined: 17 Oct 2016, 21:13

No data in the app

Post by piero » 14 Nov 2017, 10:54

Strange but real sometime the app of home coach riveals no data. As wi fi connection was lost. But the Homekit app display all data. What can i do?
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Brieuc_Netatmo
Posts: 2952
Joined: 02 Jan 2014, 11:20

Re: No data in the app

Post by Brieuc_Netatmo » 29 Nov 2017, 11:51

Hi,
The power supply unit of Home Coach has to be checked, it might not be stable.
If it seems to be OK, then please check also your router power supply stability, and your network settings.
If you still have random disconnections, please contact our Support through the online Assistance.
Brieuc - Netatmo Team

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