Netatmo callback unreliable

The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Netatmo callback unreliable

Post by kiboost » 26 Jan 2018, 19:52

Hi,

I have a callback set and working for more than a year. Not banned, all fine, but comparing with the timeline in the app, the callback never get notified of around 5% of events.

I log every single callback call in a log, so I know for sure if it get fired or not, and for example, on human detection by a Presence camera, it's not 5% but around 35% of events that not get to the callback, which is more than totally unreliable.

Is it something known by Netatmo, is it temporary due to server problems or such ?
php-simpleNetatmoAPI Simple to use php API based on official API.

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 01 Feb 2018, 16:41

I have triple cheked my script with netatmo connect and:

_ my callback receive and log 100% of connect callback calls
_ connect callback calls miss some events that are in camera app timeline. I talk about events, not subevents of course.

So Netatmo, do you have an answer about this ? Why all events on timeline aren't triggered to webhook ?
php-simpleNetatmoAPI Simple to use php API based on official API.

jofre_netatmo
Posts: 753
Joined: 18 Jun 2014, 15:09

Re: Netatmo callback unreliable

Post by jofre_netatmo » 02 Feb 2018, 16:34

Hi kiboost,
Netatmo sends a webhook for all the events that might be notified to the user.
Some events in the timeline, such as camera boot, Dropbox uploads or camera updates are never notified to the user and netatmo does not send a webhook for these events either.
Hope this helps,
Jofre - Netatmo Team

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 02 Feb 2018, 17:03

Sorry but yes I know that and don't talk about that.

I talk about events like 'John as been seen' or 'Human detected by Camera x'.
Such event are sent to webhook, some not.

So, no, Netatmo does not send a webhook for all events that might be notified to the user. Proven both by your log on Netatmo Connect, and the webhook received log.
php-simpleNetatmoAPI Simple to use php API based on official API.

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 03 Feb 2018, 09:34

Ok, is it more clear now ?

9h19 someone seen
timeline.jpg
timeline.jpg (15.65 KiB) Viewed 848 times
webhook never sent
connectLog.jpg
Such missed webhook happens regularly, so we can't rely on this. It isn't a lot of events which are miss, I would say around 10%.
This is also confirmed by my webhook log, which log 100% of sent webhooks messages.

Can you do something to get more around 100% so we can use webhook for home automation and such ?
php-simpleNetatmoAPI Simple to use php API based on official API.

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 13 Feb 2018, 17:30

Still some missed event on webhook... :?
php-simpleNetatmoAPI Simple to use php API based on official API.

jofre_netatmo
Posts: 753
Joined: 18 Jun 2014, 15:09

Re: Netatmo callback unreliable

Post by jofre_netatmo » 14 Feb 2018, 12:27

Hello kiboost,
Our team is looking into it.
I'll come back to you later.
Thanks,
Jofre - Netatmo Team

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 15 Feb 2018, 11:19

Happened again yesterday and this morning, Thanks for the feedback.
php-simpleNetatmoAPI Simple to use php API based on official API.

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 09 Mar 2018, 15:34

Any news on this side ? Still some missed events there ...
php-simpleNetatmoAPI Simple to use php API based on official API.

kiboost
Posts: 579
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost » 19 Apr 2018, 16:35

:?
php-simpleNetatmoAPI Simple to use php API based on official API.

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