Homebridge stopped working

The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
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Haugane8
Posts: 3
Joined: 30 Jan 2016, 20:22

Homebridge stopped working

Post by Haugane8 » 09 Aug 2018, 07:30

Hello,
My Homebridge setup, running on Raspberry Pi, was working perfectly for some months.
Then, a while ago, it stopped working, with the following message:
Aug 07 14:58:53 sonos_media homebridge[343]: [2018-8-7 14:58:53] [Netatmo Platform] ERROR - Netatmo: Error: Authenticate error: No response

I have tried making new API key and, ofcourse, inserting the new one in config,json but no change to the situation.

Any advice how to proceed faultfinding?
Are there any logs giving more detail to the problem?

Breg
Daniel

Brieuc_Netatmo
Posts: 2948
Joined: 02 Jan 2014, 11:20

Re: Homebridge stopped working

Post by Brieuc_Netatmo » 09 Aug 2018, 09:32

Hi,
Yesterday our servers faced a service outage, which explains the error you've got.
Everything is now working as expected, since yesterday around 4:30pm.
I suggest that you try to revert back to the previously working setup, it should work flawlessly.
Brieuc - Netatmo Team

Haugane8
Posts: 3
Joined: 30 Jan 2016, 20:22

Re: Homebridge stopped working

Post by Haugane8 » 09 Aug 2018, 17:56

Thanks for your reply,
I had been doing reboots of the rPi, thinking that would restart the Homebridge properly.
After doing a "sudo systemctl stop homebridge" and "sudo systemctl start homebridge" it started working again.

--Daniel

Brieuc_Netatmo
Posts: 2948
Joined: 02 Jan 2014, 11:20

Re: Homebridge stopped working

Post by Brieuc_Netatmo » 10 Aug 2018, 09:27

Hi,
Thank you for your feedback!
Have a great day :)
Brieuc - Netatmo Team

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