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API not working properly

Posted: 03 Jun 2019, 10:33
by fox91
Hi,
I'm using getpublicdata method to get data from stations around my home and some other places in Italy.
From 16:45 on 28/05/2019 I am receiving this error many times:

Code: Select all

"failed to connect to server [localhost:27020] on first connect [MongoError: connect ECONNREFUSED 127.0.0.1:27020]"
This clearly indicates some problem in your MongoDB cluster.
I thought it was one of the many temporary errors but it is continuing even now.

Can you kindly check it out?

Thanks
Andrea

Re: API not working properly

Posted: 05 Jun 2019, 10:11
by andy333
I'm also getting errors. No data receiving on API.

Re: API not working properly

Posted: 05 Jun 2019, 13:09
by andy333
More precisely, I no longer get "dashboard_data" from the API in the "modules" array in PHP.

Re: API not working properly

Posted: 30 Sep 2019, 10:28
by fox91
fox91 wrote:
03 Jun 2019, 10:33
Hi,
I'm using getpublicdata method to get data from stations around my home and some other places in Italy.
From 16:45 on 28/05/2019 I am receiving this error many times:

Code: Select all

"failed to connect to server [localhost:27020] on first connect [MongoError: connect ECONNREFUSED 127.0.0.1:27020]"
This clearly indicates some problem in your MongoDB cluster.
I thought it was one of the many temporary errors but it is continuing even now.

Can you kindly check it out?

Thanks
Andrea
From 09/23/2019 I'm getting this error again!
The situation is unchanged from 09/23 to today.

I do not see updates in the status pages (https://status.netatmo.com/) to report a recent problem, indeed: it seems abandoned.

Re: API not working properly

Posted: 01 Oct 2019, 15:12
by Daegil_Netatmo
Hi!

If you encounter difficulties with the API, please contact the support with the detailed endpoints and calls you are using. I would advise that you send it under a postman format to make the diagnostic faster and clearer.

Have a nive day! :)

Re: API not working properly

Posted: 09 Oct 2019, 09:56
by fox91
Daegil_Netatmo wrote:
01 Oct 2019, 15:12
Hi!

If you encounter difficulties with the API, please contact the support with the detailed endpoints and calls you are using. I would advise that you send it under a postman format to make the diagnostic faster and clearer.

Have a nive day! :)
Hi Daegil,
how can I reach the support? I think that this forum is the only way.

It seems that tonight the error was resolved, it was in error from 23/09, good job!

Re: API not working properly

Posted: 10 Oct 2019, 16:12
by Daegil_Netatmo
Hi!

When you have a question or issue, you go to our help center: https://helpcenter.netatmo.com/en-us
You will find related subjects there, faq, and also a link to contact the support if the website doesn't answer your question. This would also help the support by giving them a hint of what you are looking for.
As we have several theme (security, weather, energy) this will also automatically send you to the correct support team.

Have a great day!