Welcome Webhook - outage?

The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
jasperhb
Posts: 4
Joined: 26 Jun 2017, 22:03

Welcome Webhook - outage?

Post by jasperhb » 05 Jul 2017, 13:13

Hi,

Was there a fall out of the Welcome webhook service on July 4th, 2017?

Suddenly, I no longer got events send to my Webhook URL. I tried to re-register, but still nothing. Then today I'm suddenly getting events again, which is great but makes me wonder what the issue was? :?

Should I re-register my Webhook URL with a certain interval?

Thank you.

1l2p
Posts: 119
Joined: 30 Nov 2012, 19:34

Re: Welcome Webhook - outage?

Post by 1l2p » 05 Jul 2017, 16:48

Maybe have you been banned for 24 hours because your server did not answer to 5 consecutive webhook requests?

HTTP return codes have to always be 200 on Netatmo calls. I think all others will increment the webhook failure counter.

jasperhb
Posts: 4
Joined: 26 Jun 2017, 22:03

Re: Welcome Webhook - outage?

Post by jasperhb » 05 Jul 2017, 18:17

Thank you.

That could be it, although I can see in my log that the HTTP reponse code have always been 200. Also, I the App page did not indicate a ban.

Still, this seems to be the most feasible explanation.

My feedback would be that the documentation is insufficient, and so is the tooling around using Webhook. A bit disappointing I must say.

kiboost
Posts: 590
Joined: 21 Jun 2013, 09:27

Re: Welcome Webhook - outage?

Post by kiboost » 05 Jul 2017, 18:36

webhooks generally aren't reliable. They are for a few days, and can halt a few hours, come back etc.
Especially these days, as Netatmo servers are particularly slow actually.

Mine goes fine for a few days anyway
php-simpleNetatmoAPI Simple to use php API based on official API.

1l2p
Posts: 119
Joined: 30 Nov 2012, 19:34

Re: Welcome Webhook - outage?

Post by 1l2p » 05 Jul 2017, 20:10

Ban indication on App page never worked for me.
On my side, all calls seem to have been ok on yesterday and today.

kiboost
Posts: 590
Joined: 21 Jun 2013, 09:27

Re: Welcome Webhook - outage?

Post by kiboost » 07 Jul 2017, 10:02

woho !! I have some webhook message that arrive now, two hours later than the real event!!!

Netatmo servers are not only slow, seems they are totally out of control !
php-simpleNetatmoAPI Simple to use php API based on official API.

1l2p
Posts: 119
Joined: 30 Nov 2012, 19:34

Re: Welcome Webhook - outage?

Post by 1l2p » 08 Aug 2017, 16:55

Hello,

Did webhooks notification rules change since last week-end?

It seems that they are now filtered to match exactly the user security configuration on the Website or in the Phone Apps.

Before, we used to receive all of them via the webhooks with no filtering at all. We were able to freely handle them or not, and it was very useful to perform custom actions (at specific time, for specific devices, event types, people and more...) without being notified and spammed on the phone application.

Could you please confirm, explain and rollback this behaviour ?

Best Regards!

kiboost
Posts: 590
Joined: 21 Jun 2013, 09:27

Re: Welcome Webhook - outage?

Post by kiboost » 11 Aug 2017, 11:01

Can confirm that, I only receive webhook for event that are register and notify. And connections !
So I can't filter events anymore with webhook. This was a great way to automate some stuff without getting notification, interfacing it with smart home for example.

More bugs, less feature, no communication. Thanks Netatmo !!!
php-simpleNetatmoAPI Simple to use php API based on official API.

Brieuc_Netatmo
Posts: 2966
Joined: 02 Jan 2014, 11:20

Re: Welcome Webhook - outage?

Post by Brieuc_Netatmo » 11 Aug 2017, 12:15

Hi all,
Our servers are indeed currently facing some trouble.
We are focused on solving this issue as soon as possible.
Thank you for your patience and your understanding.
Brieuc - Netatmo Team

kiboost
Posts: 590
Joined: 21 Jun 2013, 09:27

Re: Welcome Webhook - outage?

Post by kiboost » 11 Aug 2017, 13:10

So it's not something new by design ? Nice to know as having all single event is very useful on webhooks
php-simpleNetatmoAPI Simple to use php API based on official API.

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