+1apazga wrote:Thanks for the response, but if you want people to use your devices for their "smart homes", provide us a local API too as we are all requesting.Brieuc_Netatmo wrote:Hi all,
Our servers are indeed currently facing some trouble.
We are focused on solving this issue as soon as possible.
Thank you for your patience and your understanding.
If not, at least tell us that you will never provide it, so we can start relying on other devices.
The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
Hi,szwistak wrote: Thanks, after 5 days of this topic Netatmo figured out that something is wrong with their server. Pretty nice monitoring you have there..
Please apologize for not having replied your questions on this topic.
However we are monitoring our servers 24/7 and we react as soon as anything goes wrong.
Our engineers are working hard to make everything run flawlessly as usual.
Once again, please apologize for the inconvenience and thank you for your patience.
Brieuc - Netatmo Team
Response from the supportThank you for contacting Netatmo support.
Due to a technical issue you may have experienced some anomalies with your API. We sincerely apologize for the inconvenience.
The issue has been solved and the service is now back.
But due to overcharge of requests you may still experience some trouble,
please wait few days,for the situation to return to normal.
thanks for your patience.
Have a nice day,
Netatmo Customer Service
works it again?
not at my place
If your statement is true then for the future please consider some kind of process to inform the users also that there are some issues with the service "as soon as anything goes wrong".Brieuc_Netatmo wrote:szwistak wrote: we are monitoring our servers 24/7 and we react as soon as anything goes wrong.
For example a mail subscription to server status updates or something.