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Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 10:21
by DarkEagle
apazga wrote:
Brieuc_Netatmo wrote:Hi all,
Our servers are indeed currently facing some trouble.
We are focused on solving this issue as soon as possible.
Thank you for your patience and your understanding.
Thanks for the response, but if you want people to use your devices for their "smart homes", provide us a local API too as we are all requesting.
If not, at least tell us that you will never provide it, so we can start relying on other devices.

Regards.
+1

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 10:31
by Brieuc_Netatmo
szwistak wrote: Thanks, after 5 days of this topic Netatmo figured out that something is wrong with their server. Pretty nice monitoring you have there..
Hi,
Please apologize for not having replied your questions on this topic.
However we are monitoring our servers 24/7 and we react as soon as anything goes wrong.
Our engineers are working hard to make everything run flawlessly as usual.
Once again, please apologize for the inconvenience and thank you for your patience.

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 11:10
by fleproust
Incredible not to react faster.

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 11:13
by pesensie
Thank you for contacting Netatmo support.
Due to a technical issue you may have experienced some anomalies with your API. We sincerely apologize for the inconvenience.
The issue has been solved and the service is now back.
But due to overcharge of requests you may still experience some trouble,
please wait few days,for the situation to return to normal.
thanks for your patience.
Have a nice day,

Prashanth
Netatmo Customer Service
Response from the support
works it again?
not at my place

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 11:29
by hwegsche
Here is down at yesterday 4:30 pm

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 11:32
by korttoma
Brieuc_Netatmo wrote:
szwistak wrote: we are monitoring our servers 24/7 and we react as soon as anything goes wrong.
If your statement is true then for the future please consider some kind of process to inform the users also that there are some issues with the service "as soon as anything goes wrong".

For example a mail subscription to server status updates or something.

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 11:53
by tdtev
Wow. So a couple of hours of troubleshooting to find out it's not me. And it's still down.

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 12:28
by tivo
Dear Netatmo Team
Have you try to reboot your servers ;)
Maybe it helps.... :roll:

Update:
Jep - now API is online :)
the question is how long :D

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 12:35
by kevinpato
Good for me since 11:55 am ;)

Re: api.netatmo.com Down?

Posted: 11 Aug 2017, 12:37
by pesensie
Good for me since 12:00 am ;)