2.1.20 unable to connect to Netatmo

Remarks, questions, tips and tricks regarding the Netatmo iPhone application.
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Robfrohnsdorff
Posts: 5
Joined: 06 Aug 2017, 17:04

2.1.20 unable to connect to Netatmo

Post by Robfrohnsdorff » 22 Nov 2018, 20:54

Since updating today to .20 the app can not connect to the netatmo servers


Robfrohnsdorff
Posts: 5
Joined: 06 Aug 2017, 17:04

Re: 2.1.20 unable to connect to Netatmo

Post by Robfrohnsdorff » 22 Nov 2018, 22:15

Yeah, thanks. Notice there’s a server maintenance notice out

Brieuc_Netatmo
Posts: 2917
Joined: 02 Jan 2014, 11:20

Re: 2.1.20 unable to connect to Netatmo

Post by Brieuc_Netatmo » 23 Nov 2018, 09:04

Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Brieuc - Netatmo Team

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