2.1.20 unable to connect to Netatmo
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- Posts: 5
- Joined: 06 Aug 2017, 17:04
2.1.20 unable to connect to Netatmo
Since updating today to .20 the app can not connect to the netatmo servers
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- Posts: 5
- Joined: 06 Aug 2017, 17:04
Re: 2.1.20 unable to connect to Netatmo
Yeah, thanks. Notice there’s a server maintenance notice out
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: 2.1.20 unable to connect to Netatmo
Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Brieuc - Netatmo Team