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2.1.20 unable to connect to Netatmo

Posted: 22 Nov 2018, 20:54
by Robfrohnsdorff
Since updating today to .20 the app can not connect to the netatmo servers

Re: 2.1.20 unable to connect to Netatmo

Posted: 22 Nov 2018, 21:57
by milan79

Re: 2.1.20 unable to connect to Netatmo

Posted: 22 Nov 2018, 22:15
by Robfrohnsdorff
Yeah, thanks. Notice there’s a server maintenance notice out

Re: 2.1.20 unable to connect to Netatmo

Posted: 23 Nov 2018, 09:04
by Brieuc_Netatmo
Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.