Issues with App v2.4.0 in iOS 12.4.5

Remarks, questions, tips and tricks regarding the Netatmo iPhone application.
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JohnW
Posts: 12
Joined: 04 Apr 2020, 14:57

Issues with App v2.4.0 in iOS 12.4.5

Post by JohnW » 04 Apr 2020, 15:27

Since updating to the latest version on the Weather Station app (2.4.0) I have found 3 issues.

1). The font for the Max and Min temperatures has become much smaller

2). On an iPad in portrait mode, in graphs, the drop down menu to select the graph has moved to the right and is partially off the screen

3) All notifications have stopped working. On both iPhone and iPad any notification causes a sound but there is nothing on screen, on the lock screen, as a banner or in the notification centre. I have checked all the settings, restarted the devices and compared the setting with Netatmo Security. I still get notifications from all other apps, including Security.

I raised a support ticket for the first 2, but have only just discovered the 3rd.

Anyone else having issues?

mw3
Posts: 2
Joined: 04 Apr 2020, 19:22

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by mw3 » 04 Apr 2020, 19:31

I can confirm that on iOS 13.4 w/ Netatmo v. 2.4.0 notifications also do not work; I see exactly what you describe: a sound, but no alert on lock-screen or in the notification centre and no banners. I have tried deleting and reinstalling the app, making sure I confirmed in the iOS dialogue that Netatmo app is allowed to display notifications, I have checked the setting (all three alert styles are activated, notifications are allowed), restarted the iOS devices, flipped a lizard at a cauldron, but all to no avail. Netatmo notifications remain elusive - all others work.

Jarves 80
Posts: 10
Joined: 28 Feb 2016, 11:56

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by Jarves 80 » 06 Apr 2020, 14:20

I can confirm the Problems since IOS 13.4 too....
Notification Sound ringing and no Notification displayed....

JohnW
Posts: 12
Joined: 04 Apr 2020, 14:57

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by JohnW » 06 Apr 2020, 14:31

I have added this to the support ticket that I had already raised about the other 2, more trivial issues.

mw3
Posts: 2
Joined: 04 Apr 2020, 19:22

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by mw3 » 07 Apr 2020, 06:42

Thx

Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by Chiara_Netatmo » 09 Apr 2020, 11:34

Hello @JohnW
In order to analyse the issue and give you an appropriate solution, could you specify the ticket number ?
Thank you.

JohnW
Posts: 12
Joined: 04 Apr 2020, 14:57

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by JohnW » 09 Apr 2020, 13:13

Hi Chiara_Netatmo,

The support ticket is No. 2643246

I’ve also just found that if I try to set up a custom alert the app stops responding when I press “Save”. However, if I look on the web access the new alert seems to be there.

JohnW
Posts: 12
Joined: 04 Apr 2020, 14:57

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by JohnW » 09 Apr 2020, 13:35

Sorry to follow up own post. The custom alert that I set up has just been triggered and *is* visible in all three places. So it appears that it is only the standard notifications that aren’t working

JohnW
Posts: 12
Joined: 04 Apr 2020, 14:57

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by JohnW » 14 Apr 2020, 16:01

And suddenly today the Notifications are working

The menu on the graphs are still moved to the right

IanvanEde
Posts: 23
Joined: 08 Jan 2018, 12:40

Re: Issues with App v2.4.0 in iOS 12.4.5

Post by IanvanEde » 10 Jun 2020, 12:16

App crashes in 13.5.1

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