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Issues with App v2.4.0 in iOS 12.4.5

Posted: 04 Apr 2020, 15:27
by JohnW
Since updating to the latest version on the Weather Station app (2.4.0) I have found 3 issues.

1). The font for the Max and Min temperatures has become much smaller

2). On an iPad in portrait mode, in graphs, the drop down menu to select the graph has moved to the right and is partially off the screen

3) All notifications have stopped working. On both iPhone and iPad any notification causes a sound but there is nothing on screen, on the lock screen, as a banner or in the notification centre. I have checked all the settings, restarted the devices and compared the setting with Netatmo Security. I still get notifications from all other apps, including Security.

I raised a support ticket for the first 2, but have only just discovered the 3rd.

Anyone else having issues?

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 04 Apr 2020, 19:31
by mw3
I can confirm that on iOS 13.4 w/ Netatmo v. 2.4.0 notifications also do not work; I see exactly what you describe: a sound, but no alert on lock-screen or in the notification centre and no banners. I have tried deleting and reinstalling the app, making sure I confirmed in the iOS dialogue that Netatmo app is allowed to display notifications, I have checked the setting (all three alert styles are activated, notifications are allowed), restarted the iOS devices, flipped a lizard at a cauldron, but all to no avail. Netatmo notifications remain elusive - all others work.

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 06 Apr 2020, 14:20
by Jarves 80
I can confirm the Problems since IOS 13.4 too....
Notification Sound ringing and no Notification displayed....

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 06 Apr 2020, 14:31
by JohnW
I have added this to the support ticket that I had already raised about the other 2, more trivial issues.

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 07 Apr 2020, 06:42
by mw3
Thx

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 09 Apr 2020, 11:34
by Chiara_Netatmo
Hello @JohnW
In order to analyse the issue and give you an appropriate solution, could you specify the ticket number ?
Thank you.

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 09 Apr 2020, 13:13
by JohnW
Hi Chiara_Netatmo,

The support ticket is No. 2643246

I’ve also just found that if I try to set up a custom alert the app stops responding when I press “Save”. However, if I look on the web access the new alert seems to be there.

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 09 Apr 2020, 13:35
by JohnW
Sorry to follow up own post. The custom alert that I set up has just been triggered and *is* visible in all three places. So it appears that it is only the standard notifications that aren’t working

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 14 Apr 2020, 16:01
by JohnW
And suddenly today the Notifications are working

The menu on the graphs are still moved to the right

Re: Issues with App v2.4.0 in iOS 12.4.5

Posted: 10 Jun 2020, 12:16
by IanvanEde
App crashes in 13.5.1