Valve still with Firmware 49

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Max B
Posts: 7
Joined: 24 Dec 2017, 17:35

Valve still with Firmware 49

Post by Max B » 06 Feb 2018, 15:06

I have 4 valves, thermostat and relay. All updated to last firmware excluding one valve that is still on 49.
I remember from other posts that update can be forces by Netatmo side, could you please provide?

Serial number: 09:00:00:00:84:05

Thanks

Brieuc_Netatmo
Posts: 2967
Joined: 02 Jan 2014, 11:20

Re: Valve still with Firmware 49

Post by Brieuc_Netatmo » 07 Feb 2018, 10:52

Hi,
Could you please try to change the batteries for brand new ones and let us know if it fix the issue?
Brieuc - Netatmo Team

Max B
Posts: 7
Joined: 24 Dec 2017, 17:35

Re: Valve still with Firmware 49

Post by Max B » 07 Feb 2018, 11:13

Hi,
I will next time I go there in a couple of weeks.

Consider anyway that the valve has been purchased before Xmas and battery level is almost full.

Sadly now another issue with this valve appeared (I should say returned, because is not the first time) now it is unreachable with exclamation marks (!) both on temperature and set point. As I said it is not the first time it happens, in other occasion the valve returned "on line" after few hours without doing anything.
Even if it is unreachable in the properties I can still see firmware (still 49) and radio signal intesity (3 bars out of 5)

Any further suggestion?

Brieuc_Netatmo
Posts: 2967
Joined: 02 Jan 2014, 11:20

Re: Valve still with Firmware 49

Post by Brieuc_Netatmo » 07 Feb 2018, 11:18

Hi,
According to what you mention, all these unexpected behaviours are due to low batteries.
Please keep us updated as soon as new batteries are in place.
Brieuc - Netatmo Team

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