damaged valve

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kthemall
Posts: 65
Joined: 31 Oct 2016, 12:59

damaged valve

Post by kthemall » 10 Oct 2018, 07:55

hi

my valve has no physical damage but it does not close the radiator on temperature reached. it heats the whole night although i set it to maximum 19.5 degrees it heats up to 25 degrees. calibrate did not help, the second valve i have works like a charm.

where do i send it back to get a new one.

serial: o0056c8 on firmware 66


please let me know how to get a new one as it is in waranty.


thx tom

kthemall
Posts: 65
Joined: 31 Oct 2016, 12:59

Re: damaged valve

Post by kthemall » 10 Oct 2018, 08:40

as you can see in the jpg file it has no heating time but it gets hotter and hotter.
2018-10-10 08_38_29-Clipboard.jpg

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