Valves reports bad battery while its totally full
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves reports bad battery while its totally full
hello, I've the same problem but could not open a call to support site. having 2 houses configured in the app, when I try to open a call to support I could select only the first configured house. any clue?
Re: Valves reports bad battery while its totally full
Recently I have had the same problem in two valves, dis- and reconnecting the same, new batteries solved the problem for now.
Re: Valves reports bad battery while its totally full
I opened a ticket on Sunday. Didn’t get any response apart from the auto-email yet despite replying with my order number and my login email details...
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- Posts: 43
- Joined: 06 Nov 2017, 00:18
Re: Valves reports bad battery while its totally full
Same here - warning from all valves over last few months ; when testing batteries they test at 1.42-1.47v which is pretty much full for a AA.
Case opened , let's see what they say
Case opened , let's see what they say
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves reports bad battery while its totally full
to all with same problem: contact the Netatmo SupportTommaso Florino wrote:hello, I've the same problem but could not open a call to support site. having 2 houses configured in the app, when I try to open a call to support I could select only the first configured house. any clue?
Re: Valves reports bad battery while its totally full
me too after last month upgrade to v189. I had only one valve reporting battery drain so I changed the batteries, but using a voltmeter tester both are still in good conditions as all the other valves. I've just manually upgraded rele to v193 using Usb cable and wizard, so I will wait 1-2 days to let valves upgrade too and then I will insert again the old batteries to test if the battery bug has been solved by the new fw.
Re: Valves reports bad battery while its totally full
At least until now (keeping fingers crossed) .. since installing those contact stripes (and perhaps the latest firmware update also does something?) i haven't had any false bad battery warnings anymore.
But of course i will keep an eye on it.
But of course i will keep an eye on it.
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- Posts: 43
- Joined: 06 Nov 2017, 00:18
Re: Valves reports bad battery while its totally full
Tommaso Florino wrote: to all with same problem: contact the Netatmo Support
have done so - more than a week ago, total silence from the support team. Netatmo - is anyone even checking your inbox ???? (ticket GB - Ticket 11007)
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- Posts: 29
- Joined: 06 Jun 2017, 22:15
Re: Valves reports bad battery while its totally full
Same problem here. I opened valve and closed. Now showing full again!
There was no warning before, that the batteries are about do die.
I use brand new not rechargable Varta batteries.
There was no warning before, that the batteries are about do die.
I use brand new not rechargable Varta batteries.
Thermostat v75
Valves v85
Relais v222
Valves v85
Relais v222
Re: Valves reports bad battery while its totally full
Same problem with one of my valves. Firmware 73. Reported to helpdesk. Wonder if anybody already get an answer from Netatmo or found any work around?
Tuxbox - were have you found contact straps? I couldnt find them on Netatmo store. Cheers
Tuxbox - were have you found contact straps? I couldnt find them on Netatmo store. Cheers