Valves attachment broken

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Tommaso Florino
Posts: 34
Joined: 19 Jan 2018, 17:48

Valves attachment broken

Post by Tommaso Florino » 14 Feb 2019, 22:08

hello,
2 of my 5 valves broke at the attachment with the radiator.

when happened the first time I contacted the Support and they required the valve back for repairing. after 1 week another valve broke. I opened another ticket (waiting for answer).
my fear is that the plastic somehow dry with the hot temperature of the radiator and after some period it became fragile. the 2 valve where one 6 month old the other 1.5 year old.
anyone had the same problem.
see pictures
ciao
tommaso
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Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valves attachment broken

Post by Cristi_XP » 09 May 2019, 19:06

Hello, I am having the same issues with one of mines, just found it on the floor today :( ... can you tell me how was this solved?
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Tommaso Florino
Posts: 34
Joined: 19 Jan 2018, 17:48

Re: Valves attachment broken

Post by Tommaso Florino » 10 May 2019, 13:56

hello, I opened ticket to netatmo support (attaching photos).
One valve was replaced (it was almost new) , the other one (more than 1 year old) was repaired
Tommaso

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valves attachment broken

Post by Cristi_XP » 10 May 2019, 16:53

The repair was free? How did you sent them back? I am from Romania, I bought some of them from here but some of them where bought from netatmo website... so I don't know which one of them is with issue.

Tommaso Florino
Posts: 34
Joined: 19 Jan 2018, 17:48

Re: Valves attachment broken

Post by Tommaso Florino » 12 May 2019, 12:37

they know by serial number.
one was for free . the other one I've payed the repair.
Shipment was organized by Netatmo

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valves attachment broken

Post by Cristi_XP » 12 May 2019, 14:45

How much did you paid for the repair?

Tommaso Florino
Posts: 34
Joined: 19 Jan 2018, 17:48

Re: Valves attachment broken

Post by Tommaso Florino » 13 May 2019, 18:33

I did not remember correctly. I've not payed. The difference was that one valve was replaced and the other was repaired.

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valves attachment broken

Post by Cristi_XP » 18 May 2019, 20:07

Thank you for your replies. Netatmo also sent me a replacement one and I should send mine to them.

Good service, hope I won’t have any problems with them again.

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