Valves attachment broken
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
yes, I think so! there are very few plastics capable of withstand heat/cold cycles under stress...
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
another one yesterday. actually 4 of 5 failed with same defect. Not inspiring for the future...
Re: Valves attachment broken
Happened to me again... this in unbeliaveable... The valves don't have more than 2-3 years...
Re: Valves attachment broken
It seems no one is replying to my opened ticket... It almost a week and no reply
Re: Valves attachment broken
One of my valves broke in the same place where it connects to radiator valve. Plastic pins are broken due to hot/cold metallic expansion of the radiator valve. For sure it's an error in the project of these valves, because plastic over metal will break due to metallic expansion when passing from cold to hot.
I bought them in October 2017. I imagine they are out of warranty now.
Do you know if netatmo provides a repair service out of warranty? is it cheap or a new valve costs less?
Are New valves better or they still have plastic pins to connects to radiator valve, so they will break again in 2-3 years or less?
I bought them in October 2017. I imagine they are out of warranty now.
Do you know if netatmo provides a repair service out of warranty? is it cheap or a new valve costs less?
Are New valves better or they still have plastic pins to connects to radiator valve, so they will break again in 2-3 years or less?
Re: Valves attachment broken
I made a business case calculation before buying them, but I did not considered the possibility of fail after 3 years (big error for an engineer ) .
If this his their reliabilty and MTBF is 2-3 year, and in the case there is no cheap repair service in place I strongly consider not to buy another valve and to replace everything with a more reliable competitor product.
If this his their reliabilty and MTBF is 2-3 year, and in the case there is no cheap repair service in place I strongly consider not to buy another valve and to replace everything with a more reliable competitor product.
Re: Valves attachment broken
Netatmo offered me a new valve replacement for free to be ordered on the site even if my valve is out of warranty. I just have to send back the broken valve at my expenses.
I think It's a good offer taking in consideration that Netatmo could have rejected my request just saying that warranty is expired and that a new valve costs today (spring offer in amazon) 57€ instead of 79€ and that the delivery of the broken valve costs 25€.
I think It's a good offer taking in consideration that Netatmo could have rejected my request just saying that warranty is expired and that a new valve costs today (spring offer in amazon) 57€ instead of 79€ and that the delivery of the broken valve costs 25€.