Valves attachment broken
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Valves attachment broken
hello,
2 of my 5 valves broke at the attachment with the radiator.
when happened the first time I contacted the Support and they required the valve back for repairing. after 1 week another valve broke. I opened another ticket (waiting for answer).
my fear is that the plastic somehow dry with the hot temperature of the radiator and after some period it became fragile. the 2 valve where one 6 month old the other 1.5 year old.
anyone had the same problem.
see pictures
ciao
tommaso
2 of my 5 valves broke at the attachment with the radiator.
when happened the first time I contacted the Support and they required the valve back for repairing. after 1 week another valve broke. I opened another ticket (waiting for answer).
my fear is that the plastic somehow dry with the hot temperature of the radiator and after some period it became fragile. the 2 valve where one 6 month old the other 1.5 year old.
anyone had the same problem.
see pictures
ciao
tommaso
Re: Valves attachment broken
Hello, I am having the same issues with one of mines, just found it on the floor today ... can you tell me how was this solved?
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
hello, I opened ticket to netatmo support (attaching photos).
One valve was replaced (it was almost new) , the other one (more than 1 year old) was repaired
Tommaso
One valve was replaced (it was almost new) , the other one (more than 1 year old) was repaired
Tommaso
Re: Valves attachment broken
The repair was free? How did you sent them back? I am from Romania, I bought some of them from here but some of them where bought from netatmo website... so I don't know which one of them is with issue.
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
they know by serial number.
one was for free . the other one I've payed the repair.
Shipment was organized by Netatmo
one was for free . the other one I've payed the repair.
Shipment was organized by Netatmo
Re: Valves attachment broken
How much did you paid for the repair?
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
I did not remember correctly. I've not payed. The difference was that one valve was replaced and the other was repaired.
Re: Valves attachment broken
Thank you for your replies. Netatmo also sent me a replacement one and I should send mine to them.
Good service, hope I won’t have any problems with them again.
Good service, hope I won’t have any problems with them again.
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- Posts: 87
- Joined: 19 Jan 2018, 17:48
Re: Valves attachment broken
happened again today on another valve. Opened a ticket.
Re: Valves attachment broken
That's what happens when you use plastic with heaters..... incredible.