valve ring stuck

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iceice
Posts: 3
Joined: 01 Sep 2019, 16:07

valve ring stuck

Post by iceice » 01 Sep 2019, 16:12

In my understanding, the grey ring on the intelligent valve should be turnable, but it is not. What should I do? I fear breaking the valve when using too much force trying to turn the ring.

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: valve ring stuck

Post by Brieuc_Netatmo » 02 Sep 2019, 10:26

Hi,
Could you please share a short video?
Brieuc - Netatmo Team

iceice
Posts: 3
Joined: 01 Sep 2019, 16:07

Re: valve ring stuck

Post by iceice » 03 Sep 2019, 10:08

See the attached figure where I am trying to turn the ring with one hand while keeping the valve at a fixed position using the other hand. I am not able to turn the ring.

P.S. I have a video, but cannot attach it (the discussion forum complains about wrong file extension, I tried .webm and .avi)
Attachments
fig1.jpg
fig1.jpg (34.86 KiB) Viewed 161 times

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: valve ring stuck

Post by Brieuc_Netatmo » 03 Sep 2019, 15:03

Hi,
Thanks for the photo. It looks like an adaptor is mounted inside. To remove it, please try to screw the grey ring and the adaptor will "pop-off".
FYI, it is not possible to upload a video on this forum as an attachment, but you can share a link of your video (google drive, dropbox, youtube, etc...).
Bye :)
Brieuc - Netatmo Team

iceice
Posts: 3
Joined: 01 Sep 2019, 16:07

Re: valve ring stuck

Post by iceice » 03 Sep 2019, 23:32

That solved the problem. Thanks a lot!

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: valve ring stuck

Post by Brieuc_Netatmo » 04 Sep 2019, 09:42

Great :)
Brieuc - Netatmo Team

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