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valve ring stuck

Posted: 01 Sep 2019, 16:12
by iceice
In my understanding, the grey ring on the intelligent valve should be turnable, but it is not. What should I do? I fear breaking the valve when using too much force trying to turn the ring.

Re: valve ring stuck

Posted: 02 Sep 2019, 10:26
by Brieuc_Netatmo
Hi,
Could you please share a short video?

Re: valve ring stuck

Posted: 03 Sep 2019, 10:08
by iceice
See the attached figure where I am trying to turn the ring with one hand while keeping the valve at a fixed position using the other hand. I am not able to turn the ring.

P.S. I have a video, but cannot attach it (the discussion forum complains about wrong file extension, I tried .webm and .avi)

Re: valve ring stuck

Posted: 03 Sep 2019, 15:03
by Brieuc_Netatmo
Hi,
Thanks for the photo. It looks like an adaptor is mounted inside. To remove it, please try to screw the grey ring and the adaptor will "pop-off".
FYI, it is not possible to upload a video on this forum as an attachment, but you can share a link of your video (google drive, dropbox, youtube, etc...).
Bye :)

Re: valve ring stuck

Posted: 03 Sep 2019, 23:32
by iceice
That solved the problem. Thanks a lot!

Re: valve ring stuck

Posted: 04 Sep 2019, 09:42
by Brieuc_Netatmo
Great :)