Problems with store

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gkirstei
Posts: 11
Joined: 18 Apr 2016, 12:19

Problems with store

Post by gkirstei » 08 Sep 2017, 08:31

I tried to buy 9 of your valves, tried 2 cards, but your checkout does not work.
Always redirect me back with "check red fields" announcement (there were no red fields) and empty credit card fields.
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Screen Shot 2017-09-06 at 14.45.14.png

Brieuc_Netatmo
Posts: 2926
Joined: 02 Jan 2014, 11:20

Re: Problems with store

Post by Brieuc_Netatmo » 08 Sep 2017, 15:09

Hi,
Please send a message explaining your issue using this form: https://www.netatmo.com/en-GB/site/supp ... thermostat
We will help you find the solution.
Brieuc - Netatmo Team

gkirstei
Posts: 11
Joined: 18 Apr 2016, 12:19

Re: Problems with store

Post by gkirstei » 08 Sep 2017, 15:16

Thanks!

gkirstei
Posts: 11
Joined: 18 Apr 2016, 12:19

Re: Problems with store

Post by gkirstei » 09 Sep 2017, 13:05

Turned out that site do not fully support Safari on Mac. Today after chat with support changed to chrome and order went through.

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