Home parameters cannot be set

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nyaria
Posts: 20
Joined: 27 Sep 2017, 21:36

Home parameters cannot be set

Post by nyaria » 27 Sep 2017, 21:52

I have a Netatmo Valves Starter Pack with 4 addition valves without thermostat.
Is there any reason why I cannot set the Home Parameters (e.g. Energy source, kind of home, size) and I cannot turn on the Heating prediction.

My colleague has a Netatmo thermostat and it works for him perfectly.

Brieuc_Netatmo
Posts: 2926
Joined: 02 Jan 2014, 11:20

Re: Home parameters cannot be set

Post by Brieuc_Netatmo » 28 Sep 2017, 16:44

Hi,
Thank you for your feedback.
Indeed, the Home parameters are not working as expected with the Starter Pack and the Valves (ie when there is no Thermostat).
We will fix this as soon as possible.
However in the meantime, please note that:
- the Energy source does not really matter for the Valves of the Starter Pack (contrary to the Thermostat)
- the Advanced heating algorithm (PID) is automatically applied as soon as its parameters are computed for the Valves.
- the Heating Prediction is not available for the Valves but are working on it.
Have a nice day!
Brieuc - Netatmo Team

JanLp
Posts: 4
Joined: 07 Oct 2017, 11:25

Re: Home parameters cannot be set

Post by JanLp » 07 Oct 2017, 11:27

It's been a week since I contacted Netatmo support through email. Never have I experience such a bad service. I have heard nothing from them. To find answers to my problem, I have to figure it out myself. In your marketing, you are advertising this feature, which I doubt has ever worked with your valves. I strongly consider returning your product.

XPS-Team
Posts: 18
Joined: 28 Dec 2015, 22:51

Re: Home parameters cannot be set

Post by XPS-Team » 12 Oct 2017, 16:53

If you check the promo video it says something simmilar to "Heating Prediction: coming soon".

Still I'm looking for this feature too :)

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