Home parameters cannot be set

[nyaria]

I have a Netatmo Valves Starter Pack with 4 addition valves without thermostat.
Is there any reason why I cannot set the Home Parameters (e.g. Energy source, kind of home, size) and I cannot turn on the Heating prediction.

My colleague has a Netatmo thermostat and it works for him perfectly.

[Brieuc_Netatmo]

Hi,
Thank you for your feedback.
Indeed, the Home parameters are not working as expected with the Starter Pack and the Valves (ie when there is no Thermostat).
We will fix this as soon as possible.
However in the meantime, please note that:
- the Energy source does not really matter for the Valves of the Starter Pack (contrary to the Thermostat)
- the Advanced heating algorithm (PID) is automatically applied as soon as its parameters are computed for the Valves.
- the Heating Prediction is not available for the Valves but are working on it.
Have a nice day!

[JanLp]

It's been a week since I contacted Netatmo support through email. Never have I experience such a bad service. I have heard nothing from them. To find answers to my problem, I have to figure it out myself. In your marketing, you are advertising this feature, which I doubt has ever worked with your valves. I strongly consider returning your product.

[XPS-Team]

If you check the promo video it says something simmilar to "Heating Prediction: coming soon".

Still I'm looking for this feature too