Valves not closing after a few days

whnagel
Posts: 83
Joined: 24 Nov 2014, 14:00

Re: Valves not closing after a few days

Post by whnagel » 16 Apr 2018, 20:33

B4AA95FC-5884-4921-993A-EF799231D72D.png
Energy report
Hi Markus,

Yes the actual displayed termperature is the real one.
The problem is the radiator does not get cold. Hot water is circulating because the first floor needs heat and is not so good isolated like the second floor. The second floor where the problem exist is very well isolated and nobody lives there (still renovating) and the temp is set to 17 degrees. But I could never read the set temperature and I saw no heat request from second floor whole march.
Werner
1. Zone1 R. 70:ee:50:24:17:6a (182) with Therm.(68) + 1 valve(61) in T-room + 2 rooms with 1 valve(61) each.
2. Zone2 R. 70:er:50:0b:2f:bc (182) with Therm.(68) and 2 valve(61) in T-room.

3. other house R. 70:ee:50:06:ec:42 (182) with Therm. (68)

whnagel
Posts: 83
Joined: 24 Nov 2014, 14:00

Re: Valves not closing after a few days

Post by whnagel » 31 Jul 2018, 16:13

Update: Looks like valve firmware 61 is able to close the valve. Let’s see how it works during heating season
Werner
1. Zone1 R. 70:ee:50:24:17:6a (182) with Therm.(68) + 1 valve(61) in T-room + 2 rooms with 1 valve(61) each.
2. Zone2 R. 70:er:50:0b:2f:bc (182) with Therm.(68) and 2 valve(61) in T-room.

3. other house R. 70:ee:50:06:ec:42 (182) with Therm. (68)

mhaga
Posts: 32
Joined: 07 Dec 2017, 10:08

Re: Valves not closing after a few days

Post by mhaga » 01 Aug 2018, 14:21

Hi Werner,
When did you get the new firmware? My valve thermostats still have firmware v.51 and the relay have v.174.
Have you checked if the "open window detection" function also available?

BR
mhaga

whnagel
Posts: 83
Joined: 24 Nov 2014, 14:00

Re: Valves not closing after a few days

Post by whnagel » 01 Aug 2018, 14:29

I opened a ticket in April and as the result after a very very long discussion with customer support they pushed the new firmware. Open window seems not included yet.
Werner
1. Zone1 R. 70:ee:50:24:17:6a (182) with Therm.(68) + 1 valve(61) in T-room + 2 rooms with 1 valve(61) each.
2. Zone2 R. 70:er:50:0b:2f:bc (182) with Therm.(68) and 2 valve(61) in T-room.

3. other house R. 70:ee:50:06:ec:42 (182) with Therm. (68)

mhaga
Posts: 32
Joined: 07 Dec 2017, 10:08

Re: Valves not closing after a few days

Post by mhaga » 01 Aug 2018, 17:03

Ok. Thanks!

Good to know that they have something on the plan that seem to work. Hope Netatmo will release a new firmware soon and at least before heating season.
Also have opened a case early winter, but not gotten the new firmware. I was promised it was on its way before the summer, so probably it is just around the corner.
Some information from Netatmo on when it is supposed to be released, would be nice.

Anyways, thank you for the answer. I will wait for the new release then.

BR
mhaga

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