Valves not closing after a few days

Tomeric
Posts: 5
Joined: 08 Oct 2017, 15:25

Re: Valves not closing after a few days

Post by Tomeric » 14 Nov 2017, 21:20

One question to think about: Maybe the problem is caused by the adapters? My adapters don´t fit very well, so the distance of the vault increases by the time.
Then the vault don´t close properly any more.

I´m really a critical user, but in the last few days I didn´t have problems with the temperatures.

2Qt2beStr8
Posts: 26
Joined: 29 Oct 2017, 08:10

Re: Valves not closing after a few days

Post by 2Qt2beStr8 » 14 Nov 2017, 21:36

if it were the adapters, then it would not work after a calibration. but then the valves close again completely. therefore that can not be the reason.
Relais: 70:ee:50:0e:97:fe

Fa_St
Posts: 60
Joined: 11 Jul 2017, 14:40

Re: Valves not closing after a few days

Post by Fa_St » 14 Nov 2017, 22:54

Have the same problem for two valves of a room.
Time to time the valves stay open and over heating the room.
Is for both the valves so maybe not a hardware problem.

risodv
Posts: 46
Joined: 31 Oct 2017, 21:05

Re: Valves not closing after a few days

Post by risodv » 14 Nov 2017, 23:28

So we have to pray it is only software problem. That one is solvable. We should only wait for new firmware releases. I am sure Netatmo registered our complaints and they are working hard to solve it. We have to be patient, I have many of their products ( presence, weather station, thermostat, now valves ) and I hope they will solve valves issues as they did with their other products and we will be finally satisfied.

krmkrx
Posts: 9
Joined: 06 Nov 2017, 19:36

Re: Valves not closing after a few days

Post by krmkrx » 17 Nov 2017, 18:30

Are there any news regarding this problem? I am experiencing the same for at least 1 of my 4 valves.

mdillmann
Posts: 60
Joined: 15 Oct 2017, 13:51

Re: Valves not closing after a few days

Post by mdillmann » 19 Nov 2017, 13:06

Problem is still existing. I had opened a ticket with support, they came back to me last Wednesday asking if problem still exists ... I hope they start working/analyzing the situation soon.

I think everybody who experiences a similar behavior should open a ticket.

-Markus
Relais: 70: ee: 50: 0e: 92: 3e (v197)
Ventile: o00a4a1 o00ac0b o00854d o006c0b(did go bananas) o007a51 o01cf3f (v73)

aimonx85
Posts: 11
Joined: 30 Oct 2017, 14:59

Re: Valves not closing after a few days

Post by aimonx85 » 19 Nov 2017, 14:38

Same problem here. I want to hear some news from Netatmo and then I will decide if bring them back or not. This product seems to be still in a beta stage but I paid the full price and I'm not sure this issue is fixable by a sw update.

I hope to hear someone from netatmo really soon!

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: Valves not closing after a few days

Post by Brieuc_Netatmo » 20 Nov 2017, 12:36

mdillmann wrote:Problem is still existing. I had opened a ticket with support, they came back to me last Wednesday asking if problem still exists ... I hope they start working/analyzing the situation soon.

I think everybody who experiences a similar behavior should open a ticket.

-Markus
Hi,
In fact it is not necessary anymore to open a new ticket for this.
The issue has now been clarified, and a fix will be integrated to the next firmware version.
In the meantime, please check whether the Valve is properly mounted (well tighten to the valve body, with the proper adaptor) and then force a calibration whenever it is necessary.
We are doing our best to make the new firmware available for everyone as soon as possible.
Brieuc - Netatmo Team

aimonx85
Posts: 11
Joined: 30 Oct 2017, 14:59

Re: Valves not closing after a few days

Post by aimonx85 » 20 Nov 2017, 14:41

Brieuc_Netatmo wrote:
mdillmann wrote:Problem is still existing. I had opened a ticket with support, they came back to me last Wednesday asking if problem still exists ... I hope they start working/analyzing the situation soon.

I think everybody who experiences a similar behavior should open a ticket.

-Markus
Hi,
In fact it is not necessary anymore to open a new ticket for this.
The issue has now been clarified, and a fix will be integrated to the next firmware version.
In the meantime, please check whether the Valve is properly mounted (well tighten to the valve body, with the proper adaptor) and then force a calibration whenever it is necessary.
We are doing our best to make the new firmware available for everyone as soon as possible.
Happy to hear that! I hope you can fix this behavior soon

mdillmann
Posts: 60
Joined: 15 Oct 2017, 13:51

Re: Valves not closing after a few days

Post by mdillmann » 20 Nov 2017, 17:03

That's good news ! Do you announce the FW-version with the fix here in in the general Firmware-Versions thread ?

Thanks again for finding & fixing,
-Markus
Relais: 70: ee: 50: 0e: 92: 3e (v197)
Ventile: o00a4a1 o00ac0b o00854d o006c0b(did go bananas) o007a51 o01cf3f (v73)

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