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Broken Valve

Posted: 07 Nov 2017, 22:00
by XPS-Team
Hi, I bought the starter pack and one additional Valve.
One of these 3 Valves does not close the Radiator properly, so the radiator is always hot. I tried the Valve on a different Radiator where one of the other valves was working fine before, but same result.
Ticket Helpcenter - [VYK-ADDVG-106] is already open but no one replied so far.

What can I do ?

Re: Broken Valve

Posted: 08 Nov 2017, 00:16
by HurdyGurdy
Ok - if you are in the UK, any reason you are not just returning to retailer ?

Re: Broken Valve

Posted: 08 Nov 2017, 11:39
by mdillmann
Hi,
you could try swapping the valves between each other and see if problem stays with the Netatmo valve. Also you could check if calibration fixes things (temporarily).

There are currently more reports of such a behavior (see my thread about valves not closing properly).

HTH,
-Markus

Re: Broken Valve

Posted: 08 Nov 2017, 16:35
by XPS-Team
Hi @HurdyGurdy I'm not from the UK

Hi @mdillmann, that's what I did and it's always the radiator where the broken Valve is attached too which is warm 24/7. Calibrating did not help. But I cnn see how the "pin" Moves pretty much completely out of the valves body when calibrating, but it seems that it does not have enough power to do this too when attached to an radiator.

Re: Broken Valve

Posted: 08 Nov 2017, 16:58
by mdillmann
Then it looks to me that the Netatmo-Valve is faulty. I think you have to wait for an answer from support how to arrange the replacement.

-Markus

Re: Broken Valve

Posted: 08 Nov 2017, 23:10
by HurdyGurdy
thanks - still unclear, why would people have to wait for support and not just return the item as broken ?

Re: Broken Valve

Posted: 09 Nov 2017, 16:55
by XPS-Team
You can return it, if you know where to send it too, but normally you need to wait for them to send you some kind of "RMA Kit", or arrange an replacement.

I think this is normal for online stores...

Re: Broken Valve

Posted: 09 Nov 2017, 23:08
by HurdyGurdy
gotcha - guess there is still some benefit in going bricks and mortar ;-)

Re: Broken Valve

Posted: 09 Nov 2017, 23:39
by Maido
There are multiple posts about this issue on this forum, I strongly doubt it's a faulty valve but more like a design flaw. We're waiting for an official answer on this.