Missing outdoor temperature data from Weather Station

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nyaria
Posts: 20
Joined: 27 Sep 2017, 21:36

Missing outdoor temperature data from Weather Station

Post by nyaria » 15 Nov 2017, 12:07

When I installed my valves (with relay and no thermostat) I happily saw that the outdoor temperature displayed in the app or on the web UI is coming from my Netatmo Weather Station.
But the outdoor temperature graph has suddenly disappeared and I see a totally different outdoor temperature at the top of the Netatmo Energy app than the Netatmo Weather app displays.

What's the problem? How can I fix it?

mdillmann
Posts: 60
Joined: 15 Oct 2017, 13:51

Re: Missing outdoor temperature data from Weather Station

Post by mdillmann » 23 Nov 2017, 13:08

Yes,
I have the same issue since a few days. I opened a ticket - no reaction yet.

This is how yesterday looked in Energy:
Screenshot-2017-11-23 Netatmo.png
More or less flat 0 degrees thru the whole day with some ditches (that make no sense).

The real outside temp per Station:
Screenshot-2017-11-23 quellenweg.png
Same in App and Web. Logged out and in but made no difference.

-Markus
Relais: 70: ee: 50: 0e: 92: 3e (v197)
Ventile: o00a4a1 o00ac0b o00854d o006c0b(did go bananas) o007a51 o01cf3f (v73)

Brieuc_Netatmo
Posts: 2933
Joined: 02 Jan 2014, 11:20

Re: Missing outdoor temperature data from Weather Station

Post by Brieuc_Netatmo » 23 Nov 2017, 16:00

Hi,
Thank you for having reported this issue.
It should now be fixed, could you please confirm?
Brieuc - Netatmo Team

mdillmann
Posts: 60
Joined: 15 Oct 2017, 13:51

Re: Missing outdoor temperature data from Weather Station

Post by mdillmann » 23 Nov 2017, 16:14

Yes it is fixed. Thank you !

Cheers,
-Markus
Relais: 70: ee: 50: 0e: 92: 3e (v197)
Ventile: o00a4a1 o00ac0b o00854d o006c0b(did go bananas) o007a51 o01cf3f (v73)

nyaria
Posts: 20
Joined: 27 Sep 2017, 21:36

Re: Missing outdoor temperature data from Weather Station

Post by nyaria » 23 Nov 2017, 21:03

Yes, it's fixed :)

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