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Missing outdoor temperature data from Weather Station

Posted: 15 Nov 2017, 12:07
by nyaria
When I installed my valves (with relay and no thermostat) I happily saw that the outdoor temperature displayed in the app or on the web UI is coming from my Netatmo Weather Station.
But the outdoor temperature graph has suddenly disappeared and I see a totally different outdoor temperature at the top of the Netatmo Energy app than the Netatmo Weather app displays.

What's the problem? How can I fix it?

Re: Missing outdoor temperature data from Weather Station

Posted: 23 Nov 2017, 13:08
by mdillmann
Yes,
I have the same issue since a few days. I opened a ticket - no reaction yet.

This is how yesterday looked in Energy:
Screenshot-2017-11-23 Netatmo.png
More or less flat 0 degrees thru the whole day with some ditches (that make no sense).

The real outside temp per Station:
Screenshot-2017-11-23 quellenweg.png
Same in App and Web. Logged out and in but made no difference.

-Markus

Re: Missing outdoor temperature data from Weather Station

Posted: 23 Nov 2017, 16:00
by Brieuc_Netatmo
Hi,
Thank you for having reported this issue.
It should now be fixed, could you please confirm?

Re: Missing outdoor temperature data from Weather Station

Posted: 23 Nov 2017, 16:14
by mdillmann
Yes it is fixed. Thank you !

Cheers,
-Markus

Re: Missing outdoor temperature data from Weather Station

Posted: 23 Nov 2017, 21:03
by nyaria
Yes, it's fixed :)