Valve temperature stuck

mooncusz
Posts: 11
Joined: 09 Mar 2018, 18:16

Re: Valve temperature stuck

Post by mooncusz » 28 Nov 2018, 17:27

This is example, how it works.

energy.png
- around 12:00, windows are opened to change air in the room, temperature decreased.
- then temperature is stucked
- at 17:00, boiler is on for a longer time, indoor temperature measured by valve is 19.8 celsius degrees

weather.png
- at 17:00 is actually 25.3 calsius degrees !!!!

now, it helps just to remove batteries, actual temperature measured by valve is corrected

PLEASE, FIX IT!!!
Attachments
weather.png
energy.png

Tiuri
Posts: 54
Joined: 29 May 2013, 06:28

Re: Valve temperature stuck

Post by Tiuri » 29 Nov 2018, 10:59

valerio wrote:All my valves randomly remain opened and let the room overheat and become a sauna. Support has stopped responding, I am demanding a full refund as the valves are non working and completely useless.

Has anyone been able to get a refund?
Same here. Support are useless and completely ignore valid proof (screenshots of valves heating when they were switched off).

I really wish I could get a refund!! I've taken to warning everyone about Netatmo, on every tech site

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 29 Nov 2018, 11:12

If we mention Brieuc_Netatmo in the this forum/posts maybe they take a proper look into it again. How that works? Can that someone do?

Then if they find a solution its ok, or we really need to get together and try to "contrain" them to get a refund. Like this this valves for me are useless:
- Missing open window detection (for me since March 2018 when i bought them)
- temperature stuck after opening window
- showing empty batteries after short time after new full batteries put in
- due to this faults NO saving of energy; on the contrary overheated rooms with more expenses

This are major "defects" and not that what the box promises
Thermostat v71
Valves v73
Relais v197

mooncusz
Posts: 11
Joined: 09 Mar 2018, 18:16

Re: Valve temperature stuck

Post by mooncusz » 30 Nov 2018, 11:51

I spent lot of time with support engineer during last winter, trying to solve this problem. Support engineer = just forwarder to developers. No progress. Absolutely waste of time.

I like products like netatmo wather station with all peripherals , also thermostat is good product. But valves need improvements! I;m like a fool, every night, after changing air in the rooms before sleeping, I must remove batteries from valves to prevent sauna during night.

Brieuc -> is it normal? Whats your opinion?

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 05 Feb 2019, 19:26

Is there any news on this?
My wife is killing me soon with this. We have over and over again the same problem. Nothing on this valves is smart so far.
I like the idea, i like the website and the App, but its not working! I spend like this much more on heating, then it actually should bring.
This open-windows-detection was already written on the box, when I bought it a year ago and STILL not handling it correctly.
When i remove batteries and put it back, then its correct, so this software cannot be fixed finally??

Today again, heating all day long at 100% till i removed batteries.
Anmerkung 2019-02-05 191910.jpg
Thermostat v71
Valves v73
Relais v197

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