Valve temperature stuck

Thucydides
Posts: 7
Joined: 17 Dec 2017, 22:44

Re: Valve temperature stuck

Post by Thucydides » 22 Mar 2018, 07:24

I’m indeed giving up. I have better things to do in my life than correcting offsets and calibrating over and over again. Once you dare to think that everything works, one or the other valve goes nuts again.
1 relais : 161
1 thermostat : 64
6 vannes : 50

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 04 Apr 2018, 17:06

I have the same issue with one of my radiator valves. After opening a window the temperature went down. Then the window was closed and the temperature went slowly up, but is now never reaching the set up temperature. Its heating non stop! I think i have the latest firmware installed, but like this you really not saving a penny. This open window detection feature is also still not available, which maybe would help a little bit. I think its time to fix this....... if its hardware, then they have to exchange. But somtimes it works lik a charm. :evil:
2018-04-04 17_02_36-Netatmo.png
2018-04-04 17_03_35-Netatmo.png
After removing batteries the actual temperature jumps up:
Screenshot_20180404-190957.png
Thermostat v71
Valves v73
Relais v197

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valve temperature stuck

Post by Cristi_XP » 10 Apr 2018, 10:04

Having the same issue on 3 out of my 9 valves. Please assist as I have seen that this issue was not corrected.
2018-04-10 11_10_55-Netatmo.png

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 13 Apr 2018, 13:31

again.........10 days later same problem again:
As a possible hint for developer: for me it always happens after i open the window to exchange air. After closing the window the set point is never reached and heating is on nonstop.
2018-04-13 13_23_26-Netatmo.png
regarding Weather Station the temperature is reached soon after closing the window
2018-04-13 13_23_45-Wetterstation.png
2018-04-13 13_23_45-Wetterstation.png (7.37 KiB) Viewed 413 times
Thermostat v71
Valves v73
Relais v197

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valve temperature stuck

Post by Cristi_XP » 13 Apr 2018, 13:48

I opened also a ticket, and support stated that this issue is because of opening the windows or something and to avoid this, we should drop the temp with 6 degrees before opening the window.

In my case, this wasn`t the issue, because the setpoint on the valve was 23 degrees and outside I had the same temperature or maybe more...

The big problem what I have seen, is that I was instructed to send the valves back for a refund so I don`t believe this should be an easy fix...
Last edited by Cristi_XP on 13 Apr 2018, 13:58, edited 1 time in total.

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 13 Apr 2018, 13:55

Well thats a funny workaround, isn't it? Okay i can life with it for now. Soon im switching off heating anyway, but for next winter it would be more then useful to fix this problem.......
Thermostat v71
Valves v73
Relais v197

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valve temperature stuck

Post by Cristi_XP » 13 Apr 2018, 14:01

In my case, wasn`t exactly to live with, because instead of 23 degrees in bedroom, I had 27 ... so if this is happening to me everyday... this is not ok.
And that`s why I have choose to pay this much for an automatization instead of turning the valves on and off.

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 13 Apr 2018, 14:09

I agree completely with you! I just wanted to say that I can understand that it takes a while, that problems in software (hopefully in this case its not a hardware problem!) are identified and fixed and then deployed to thousends of customers all over the world. Even though I dont know how long this problem already exists? Of course this is a bug which needs to be fixed. Like this also me is not saving anything. Let's hope developers are following this forum and find a solution soon.
Thermostat v71
Valves v73
Relais v197

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Valve temperature stuck

Post by Cristi_XP » 13 Apr 2018, 14:38

Well, I was offered a refund so I don`t have much expectations about fixing the issue, also hot weather is comming, so who will test if the problems are actually fixed?

Roland_RS4
Posts: 23
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 13 Apr 2018, 14:50

Do we know, if this problem also exists if customers use thermostats instead of smart valves? I cannot really immagine that Netamo can leave this like that. Like this I even spent more energy because its never switching off and heating with 100%. Then I have better balance end of the month if i use a manual valve which probably is heating 50% non stop..... a manual thermovalve is more smart than this ones at the moment!
Thermostat v71
Valves v73
Relais v197

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