False alarm

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Posts: 3
Joined: 15 Sep 2019, 19:12

False alarm

Post by jaredanz » 15 Sep 2019, 19:20

I've had the smart smoke alarm for 9 months. Now all of a sudden today, it starts giving alarms and the app says "Smoke Detected".
There is no smoke or fire anywhere near the alarm.
I tried pushing it at the front. 15 minutes later, it starts again.
Dismounted it, waited 10 minutes mounted it back on, it starts again.

I need to trust my smoke alarm, not giving false alarms but now I do not want to mount it again.
What is my next step please?


Posts: 141
Joined: 08 Nov 2017, 11:45

Re: False alarm

Post by Guillaume_B_Netatmo » 16 Sep 2019, 17:55

Hello jaredanz,

In order to provide a better assistance, I opened a ticket for you so you should receive an email soon. (Please check your spams as it might end up there)

If you do not receive it, please send me a private message on the forum to let me know.
I thank you in advance and look forward to hearing from you,
Technician specialist

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