False alarm

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jaredanz
Posts: 4
Joined: 15 Sep 2019, 19:12

False alarm

Post by jaredanz »

I've had the smart smoke alarm for 9 months. Now all of a sudden today, it starts giving alarms and the app says "Smoke Detected".
There is no smoke or fire anywhere near the alarm.
I tried pushing it at the front. 15 minutes later, it starts again.
Dismounted it, waited 10 minutes mounted it back on, it starts again.

I need to trust my smoke alarm, not giving false alarms but now I do not want to mount it again.
What is my next step please?

Regards
Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: False alarm

Post by Guillaume_B_Netatmo »

Hello jaredanz,

In order to provide a better assistance, I opened a ticket for you so you should receive an email soon. (Please check your spams as it might end up there)

If you do not receive it, please send me a private message on the forum to let me know.
I thank you in advance and look forward to hearing from you,
Guillaume
Technician specialist
Bert
Posts: 34
Joined: 06 Jul 2020, 14:22

Re: False alarm

Post by Bert »

jaredanz wrote: 15 Sep 2019, 19:20 I've had the smart smoke alarm for 9 months. Now all of a sudden today, it starts giving alarms and the app says "Smoke Detected".
There is no smoke or fire anywhere near the alarm.
I tried pushing it at the front. 15 minutes later, it starts again.
Dismounted it, waited 10 minutes mounted it back on, it starts again.

I need to trust my smoke alarm, not giving false alarms but now I do not want to mount it again.
What is my next step please?

Regards
Hey, so what happened, how ends that story, I’m very interested .

Thanks
I‘m Waiting for the Netatmo Smart door lock.
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
scooby25
Posts: 13
Joined: 05 Dec 2013, 17:08

Re: False alarm

Post by scooby25 »

Hi,
Same for me today, no smoke, but alarm went off 5 times, for now it's dismounted in a draw since we can't take off batteries.
Once it's stop detecting false smoke, I ll put it back hopefully
Is there a fix for that issue ?
Regards,
Benoit
Dai
Posts: 46
Joined: 09 Jan 2016, 09:02

Re: False alarm

Post by Dai »

Same here. 5x false alarms in a row. Currently dismounted.
I hate not working smoke alarms during nights Alarm....

If I cant get it silent and this is happening again this night I will destroy it. This cant be
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