Smart Smoke Alarm firmware v1.15

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Austinforest
Posts: 91
Joined: 09 Dec 2015, 12:52

Smart Smoke Alarm firmware v1.15

Post by Austinforest »

Hello,
My Smart Smoke Alarm has been updated to v.1.15.
After updating to iOS 15, the Smart Smoke Alarm had an exclamation point on the Home app. So I looked into the Security app and had a go at updating the Smart Smoke Alarm and it updated.
Looking forward to the release notes.

Best,
Schalkse
Posts: 14
Joined: 16 Jul 2019, 08:40

Re: Smart Smoke Alarm firmware v1.15

Post by Schalkse »

One bug though in the Security app (iOS) … after the upgrade, the progress wheel keeps spinning with message getting ready.
You need to close the app and restart the app.
Home app keeps saying thought that there is an update though for the devices
Presence: 70:ee:50:3a:88:a8 / 70:ee:50:39:d0:b8
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: Smart Smoke Alarm firmware v1.15

Post by thealbs »

I have three devices, tried to update two of them and they both ‘bricked’ and are no unusable. Unable to connect to them via wi-fi, tried deleting and re-adding them … no response whatsoever. They have power as the status light illuminates when I attach them to the ceiling mount but - apart from that, they are useless.

I would avoid this firmware update if I were you.

I have reported to netatmo but I expect it to be a few days before they respond
Austinforest
Posts: 91
Joined: 09 Dec 2015, 12:52

Re: Smart Smoke Alarm firmware v1.15

Post by Austinforest »

The change log has been published:
v1.15.0 (September 20th, 2021):
- Battery estimation has been improved.
- Firmware update are not immediately applied after a smoke detection or a tampered event anymore.
- Several minor bug fixes.
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: Smart Smoke Alarm firmware v1.15

Post by thealbs »

thealbs wrote: 24 Sep 2021, 19:26 I have three devices, tried to update two of them and they both ‘bricked’ and are no unusable. Unable to connect to them via wi-fi, tried deleting and re-adding them … no response whatsoever. They have power as the status light illuminates when I attach them to the ceiling mount but - apart from that, they are useless.

I would avoid this firmware update if I were you.

I have reported to netatmo but I expect it to be a few days before they respond
Several days have now passed with ZERO response from
Netatmo despite me chasing their support several times. This is totally unacceptable when their firmware upgrade has disabled two smoke detectors in my house. My trust in this product is at rock bottom and I do not recommend anyone trusts these to protect their home


Does anyone know how to factory reset these so that I can try and start again from scratch ?
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: Smart Smoke Alarm firmware v1.15

Post by thealbs »

Still no response.

I have removed the two faulty devices from the Security app.

When I try to add them again it gives an error saying they are already registered.

This really is disappointing in so many ways.

Netatmo???
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: Smart Smoke Alarm firmware v1.15

Post by thealbs »

Wow - the customer care is beyond useless. It is totally disrespectful.
Does anyone actually work at Netatmo?
Still nothing. Not even an acknowledgement.
Shocking behaviour.
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