SO I received by brand new devices ordered from Amazon.co.uk
The box was sealed and the unit was not powered up.
When I went through the setup the error message was:
Error
Accessory is not Netatmo manufactured
Does anyone have any ideas?
Brand new device and I am told its not made by Netatmo
Brand new device and I am told its not made by Netatmo
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Re: Brand new device and I am told its not made by Netatmo
I assume this is a bug in the app.
You should contact Netatmo directly through the Helpcenter.
https://helpcenter.netatmo.com
You should contact Netatmo directly through the Helpcenter.
https://helpcenter.netatmo.com
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Brand new device and I am told its not made by Netatmo
Hi sampsonij,
Great to see you've ordered a Smart Smoke Alarm. It is a great product!
Please try again to setup your product in the app. I'm still hunting this bug, but I am not able to reproduce it. Most often, a second try make it works smoothly.
So, please, keep me informed.
Wish you a great day!
Great to see you've ordered a Smart Smoke Alarm. It is a great product!
Please try again to setup your product in the app. I'm still hunting this bug, but I am not able to reproduce it. Most often, a second try make it works smoothly.
So, please, keep me informed.
Wish you a great day!
Martin Netatmo Team